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Grand Copthorne Waterfront Hotel

392 Havelock Road , Clarke Quay, Singapore 169663

Recent customer reviews

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Very good

7.8

based on
4300 reviews

3649 reviews in English

Value for Money
7.6
Location
7.7
Staff Performance
7.9
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.0
Food/Dining
7.4
All reviews (4300)
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Andrew G. Couples United Kingdom, December 6, 2015
Better options available within walking distance

The view.
5.3
Staff weren't very efficient at resolving issues, and when the in-room safe malfunctioned, the duty manager was very rude and abrupt when dealing with the problem. Bathroom was dirty and showing its age, with the sink not draining properly despite it being reported to the hotel staff at the start of the 8-night stay. Breakfast arrangements are a complete farce at the moment - whilst I appreciate they are renovating the usual breakfast area, there is no excuse for running out of food, not having cutlery available for 10-15 mins, and not clearing tables quickly when there is a continual stream of people coming in.
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Hui C. Couples Singapore, December 5, 2015
Comfortable bed

The bed is comfortable. Breakfast wide variety.
8
The hotel is abit old for a 5 star.. hopefully it will be better after aome renovation work done. The bathroom is small. The bed however is big n comfortable. Overall hotel is good... had a wonderful stay...
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David R. Business travelers Indonesia, December 5, 2015
It is according to budget.

Comfortable, easy access, packed up
10
Pleasant
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Jasmine L. Couples Malaysia, December 4, 2015
Convenient

Cleanliness, Strategic. Friendliness
8
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Joseph B. Business travelers Philippines, December 4, 2015
Clean and Spacious

No comment
6.3
None
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Christian W. Couples Germany, December 1, 2015
completely overrated, not a five star hotel
4.7
Location: Close to the river, far away from next MRT. We had a room in the 30th floor, nice view. Condition of the Hotel: very poor. Hotel Lobby is presently under renovation, access by side entrance only. No lobby facilities like chairs, newspaper etc. Breakfast: selection of food is quite good (breakfast buffet), but you feel like in a primitive canteen. You must be lucky to find a clean table, no service at all. Room: Old fashioned but clean and well maintained. Staff at reception: with one exception, the staff is unfriendly. Probably to much work for to few staff, not well trained. Pool and Gym: old but clean, on the 6th floor (roof terrace). Summary: the Hotel is completely overrated and overprized (even for a reduced rate). It is far, far away from 5 stars. No luxary at all. I would never recommend it.
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Paveena K. Couples Singapore, December 1, 2015
Pleasant Stay

The bed, the pillows, the amenities.
8.3
It was a pleasant stay. The bed is super comfortable. Definitely will make a return trip.
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Hamish C. Solo travelers Australia, November 30, 2015
Nice hotel

Convenient location for Clarke and Robertson Quays, Tiong Bahru, Chinatown etc.
8.7
Very comfortable room and good service.
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Ana M. Couples Argentina, November 29, 2015
Good hotel

Comfy bed. Decent breakfast. Quiet location
8.7
Room is super clean. People are nice. Location is super quiet. Only thing is that the breakfast area is small for the amount of people the hotel recievs.. but it wasn't anot issue for us. Same during check in and out.. only for people at the desk while a few guests waiting.. but wasn't a super long wait either.. overall is a very nice hotel to stay in singapore!
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Siti N. Solo travelers Singapore, November 29, 2015
Comfortable stay

Very comfortable bed, generally quiet and good location.
8.7
Stay was pleasant and satisfying. Generally good service though room service menu not attractive and hotel is not near enough(quick walking distance) to shops if you want to buy simple amenities.
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