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Very good 7.7
Based on 7882 reviews

Recent customer comments

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Very good

based on 7882 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 7.0
  • Location 8.9
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 7.3

Choon H.
February 28, 2015
Great Location but Rude Staffs & Old Hotel
3D2N mid-Feb 2015: overall was bearable but rooms old, mattress was lumpy, hot shower was faulty, wifi slow, door key-card faulty and staff were rude when questioned

louise Y.
February 27, 2015
location is good, convenient to everywhere, Tae chew restaurant food excellent.

Nan C.
February 27, 2015
Used to be better.
Location, Next door to Shopping, Late check-ins available.
1. 1st night we were given a room with a faulty air-con. No air was blowing out. Next morning, we requested for a room change. No fuss. 2. However, after moving to the other room, the housekeeper made up the room for 3 people (3 beds, 3 bath ropes, 3 slippers). But 2 towels. 3. Third night, housekeeping realised that they gave us short of 1 towel the night before. So to make up for it, they gave us 4 towels instead! 4. All went relatively well for the next few nights until the last night. The housekeeper threw away our toothbrushes and only provided us with 2 new hotel brushes! So 3 people are supposed to share 2 toothbrushes?? And why did you throw our toothbrushes? They were placed in the cup not the bin! 5. Morning we checked-out. Bellboy asked what's our budget for cab fare and we told him we want meter. He insisted that they don't go by meter now (which is quite nonsensical because my previous trip in September, we took meter and I only paid 300baht). So FINE, we told him at most 400baht to the Airport. He flagged down a cab. And told us to liaise with the cab driver direct on the fare as he has no idea what we want. SERIOUSLY? And we had to tip him even after his "great" job? 6. On a good note. They changed the staff at the breakfast area. The chefs making the noodles and scrambled eggs are now ladies who are more approachable and friendly. The previous male chefs were grumpy and rude. So this a good change. Nothing beats meeting friendly people with a smile on their face when you just wake up. Makes your day so much more positive. This is my 4th time staying at Grand Diamond and the family loves it because it's convenient. But after this rather disappointing stay (a week long), we are now contemplating GLOW that is opposite. Although there is a bridge to cross and breakfast selection is that great there.

ng C.
February 27, 2015
Wi-Fi svs good , convenience location . reception svs.good.

Halim T.
February 27, 2015
Excellent stay
Location, Food and Room size
Excellent stay. Everytime we came to Bangkok, we always stay at this hotel. The location is good for shopping and good food. Walking distance to major shopping centre. The price is also attractive looking at the room size. However, the room need some renovation as is already quite old. Overall, a good stay.

Jennifer B.
February 27, 2015
Good for holiday and business
Position, food and room layour
Always nice stay at this hotel. Walking distance to most things, taxi stand close by, Starbucks in foyer and separate bedroom in standard rooms.

Jennifer B.
February 27, 2015
good value for money
Position, Food,room layout
Stayed here several times and find the room layout very good. Separate bedroom is a plus and good room service. Starbucks in the foyer.

February 27, 2015
Convenient, clean n helpful
Feeling great

February 26, 2015
Not clean hotel
If I am looking for location comfort and clean I would book in Amari hotel or the Berkeley hotel at the same area and similar price
I wasn't happy of the room condition

Kah L.
February 24, 2015
Good location
location, spacious rooms
Overall stay was ok.. only downside was the lift was slow and difficult to get. only had 3 lifts and one was down on my departure date and had to wait very long to get a lift. Shopping mall is just beside the hotel and the basement of the hotel had a 24 hour mini mart