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Grand Diamond Suites Hotel

888 Petchburi Road, Rajthevi, Pratunam, Bangkok, Thailand

Recent customer reviews

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Very good

7.7

based on 7696 reviews

6321 reviews in English

Value for Money
7.5
Location
8.9
Staff Performance
7.5
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.5
Food/Dining
7.3
All reviews (7696)
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Peng M. Couples Canada, November 10, 2014
Staff friendly and helpful, particularly the ones

Very close to shopping malls and restaurants.
8
Good and comfortable
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Goh S. Couples Singapore, November 10, 2014
Good

Location
7.7
My second times stayed. Although the hotel is quite old but location is fantastic and room is big
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Vanessa S. Families with older children Singapore, November 10, 2014
Good Location, next to platinum mall

Great location, nice buffet, spacious room
9
The trip was amazing. The room was big and there was plenty of space, with a build in living room. The hotel staff was prompt to request for the change of faulty light bulbs. Amazing location, close to platinum mall and easy to travel around.
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Vanessa S. Families with older children Singapore, November 10, 2014
Value for money

nice buffet, great location and good rooms
9
The room is good and hotel staff is attentive. Great location, next to pratinumm mall.
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Daniel L. Families with older children Singapore, November 10, 2014
Best Location In bangkok

Loication, Location & Location
8.7
A nice and old hotel with a spacious room and living room. Very convenient location for shopping (Pratunam Mall next door and morning market opposite), eating and walking distance to the train station.
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Tng K. Families with older children Singapore, November 10, 2014
Tired old hotel in a superub location

location and big room
6
located just next to platinium fashion mall for wholesale of fashion wear, the hotel is quite old and run down.very spacious room with one living hall and one bedroom for the cheapest room, but the furniture and fixtures are very run down. except for location theres nothing I can compliment on this hotel
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Tan C. Couples Singapore, November 10, 2014
good location

good location room is comfortable friendly
8
Location is good walking distance to shopping mall.
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Sylvia T. Couples Singapore, November 9, 2014
It is not worth staying if not for its Location

LOCATION
5
The stay at the hotel was not memorable at all. the first day we checked in, everything spoiled except the hair dryer. The next day, the hair dryer in my friend's room spoiled too. Simple review to this hotel is, if its not for its location which is beside The Platinium Mall, its not worth staying. the rooms' carpet were dirty also, and the concept/layout of the room seems very wierd making the room squeezy. Regards, Sylvia
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Scott C. Families with older children Malaysia, November 9, 2014
Execellent Hotel but very poor receptionist

Location, Location and Location
5.7
The first 5 mins arriving at the hotel was perfect. Excellent Bell Boy and Hotel Location. However when you proceed to the check-in counter be prepared to face the worst RECEPTIONIST in the world. The staffs are mostly ladies. Their behaviour can be summarized by the points below: 1. Rude - very rude to the customers - not informative and all they care is THB (MONEY). 2. Racist - the receptionist are extremely racist towards ASIAN customers. They will use different tones and gestures to handle ASIAN customers compare to westerners. 3. Not negotiable - when we asked for options on pricing for extra guests, they will quote you MAXIMUM price without explaining to you other affordable option. Summary: In a nutshell, I would give this hotel 5 stars for: - location - cleanliness - spacious rooms - helpful Bell Boy But now, I would rate it 2/5 due to the extremely painful experience with the 3 ladies at the check in counter.
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Goh Y. Families with young children Singapore, November 8, 2014
Old Hotel with poor condition
3.3
Very sad to book this hotel. Hotel is in a poor and old condition. 1st room: Light fuse was out in the room so the room was very dark. 2nd room: Aircon is not working in the masterroom. 3rd room: Aircon is not working in the hall/dining area. I was offered 3 rooms but all the rooms condition are very old and tend to have something not working in the room. Without any better offer despite my complain to the front desk, i had to switch hotel in middle of the night (at midnight). But hotel is not able to give me any refund and still charge 2 night to me. And i did not even stay in the hotel at all. Very disappointing experience. Not worth the price and experiences.
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