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Recent customer comments

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Very good
7.7
based on 7763 reviews
Hotel Condition/Cleanliness
7.3
Facilities
6.9
Location
8.9
Room Comfort/Standard
7.5
Staff Performance
7.5
Value for Money
7.5
Food/Dining
7.3

6.3 Hsueh L.
Singapore
November 04, 2014
Terrible staff
Location, size n price
Took a night flight in and check in late in e night means a room with 3 spoil lights, not cleaned up. Although they changed a room for me the next day. On the day that I'm leaving, I received a call that says: mdm, your check out time is noon and it's 1pm now. But I did inform a night before that I will be checking out late and am willing to pay for the charges. I've stayed at this hotel for many times and this experience will make me reconsider on it for my coming dec trip. Well forgot to state that we will be booking 4 nights, 5 rooms.

4.3 hock T.
Singapore
November 04, 2014
disappointment
only location not bad
i felt disappointed. hotel front desk terrible. no sequent from staff. all tourists just crowd around and they just attend to anyone who reached them first. hot water system in room is terrible. sometimes it takes 10 mins to get hot water and the shower water pressure is very soft. 3 times i get myself ready for shower and standing in the bathroom and wait for hot water until so long that i decide not to bath as i need to go rush out already. house keeping made few mistakes too. 3rd day, no towels after house keeping and need to call and ask. last day bath robe not there. lift is a minus point too. all staff sharing the same lift with guests.

6.7 Lai H.
Singapore
November 03, 2014
Reception staff not well trained to give excuses
Bed, big room, location
1. I requested for late check-out. Same staff at one moment said it's fully booked.. next moment said I can extend but at rate of 200 baht/hr... So was it full or not full? 2. Wish there is a bar / pub for chill out.

9 tengku A.
Singapore
November 03, 2014
good location
location,halal food & spacious room
facilities well provided for our seminar,dinner & function

7.3 Terena T.
Malaysia
November 03, 2014
Holiday/shopping trip
Loacation,big suites room,24hrs market
location is very good wth pharmacy ,24 hrs supermarket and my favourite boots pharmacy and connected bridge to platinum n opposite mall. breakfast is good . staff is helpful except the frontdesk staff is alittle unfriendly and dont smile much.

6.7 Svenn S.
Norway
November 03, 2014
Shopping in Bangkok
Location, location and the pool
We have been coming to the Grand Diamond Suites Hotel for many years and have always been pleased with the performance of the staff. Not anymore. Now they have hired some new staff that did not make the check in procedure easy. Good staff means everything. Other than that everything was as usual except the breakfast that had potato gratin which I did enjoy.

6 Sharon A.
Singapore
November 02, 2014
Disappointed...
location is good, bellboy was friendly, help us call for taxi.
I'm very very disappointed ! On the 3rd night when we returned to our room,room was pitch dark due power failure .. approached reception staffs, they took awhile to contact respective dept, about 10 to 15mins technician came .. After abt 30 mins, not able to solve. I'm then told to transfer to another room. I'm transfered to a smaller suites room which they claimed it's of the same size . I'm not happy with the arrangement & I feedback again and I'm told no more rooms avail.this really makes me boiled, im so angry that I raised my voice, then only they re- allocate a room one floor above which is exactly same size as the one i checked in. All these drama lasted more than 2 hours of my precious time. Caused alot inconvenience to me & my family ! With no bell boy to assist with our luggages during the transfer of room too. Changed to new room, air con temp control display panel faulty not able to tell the actual room temp, we tried to adjust the temp but we failed and we all slept in a very very cold room. tv set in one of the room faulty, hv to call for technician again.Overall, our stay in this hotel was not a pleasant one .. it sucks to the max!

4.7 Audrey C.
Singapore
November 02, 2014
great location but bad svc n room condition
location
room is very old, had a damp smell, and stains on couch. concierge services was bad (not just referring to 1 person) even e bellboy's service was way better. will not stay here again even tho location is great.

8 Ee L.
Singapore
November 02, 2014
great hotel at great location
good location, clean, value for money.
good location. Just beside platinum fashion mall. clean. Room are neat and clean. Daily cleaning of rooms. value for money. Best price for a suite level room.

7 Preciosa T.
Philippines
November 01, 2014
Our second stay at Grand Diamond Suites Hotel.
Good location, spacious rooms, value for money
This is our second stay at this hotel in less than a year.The location is perfect for it is very near the shopping areas. Rooms are spacious, too.Although the breakfast was the same everyday for our 3 days stay . The shower doesn't have hot water, and no body lotion in the toiletries. But overall, it's really value for money , and will definitely stay at this hotel again in the future.