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Grand Diamond Suites Hotel

888 Petchburi Road, Rajthevi, Pratunam, Bangkok, Thailand (Show on map)

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Area: Pratunam Number of Rooms: 176
Free Wi-Fi

Recent customer reviews

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Very Good

7.7

based on
6618 reviews

Value for Money
7.6
Location
8.8
Staff Performance
7.5
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.6
Food/Dining
7.3
All reviews (6618)
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Chen H. Groups Singapore, October 23, 2014
In need of major renovation

Location, location & location
4.3
Stay was alright, location was great but the interior of the hotel need major renovation.
Jacqueline W. Groups Singapore, October 23, 2014
Great location but poor customer svc

#1 Great Location - just beside Platinum mall. #2 Good spread for b'fast (included w our suite booking) #3 near food places
7.3
We had some problems with check in as our party of 5 (flying in from different ctries) arrived at different times from 10+am onwards. I was the last to arrive, due to flight delay, around 4pm. The Agoda booking was under my name but initially, the reception staff did not allow me to get a room keycard or use the free wifi (only 2 password issued per suite regardless of no. of guests) to contact my friends as the others already checked in & left to have lunch & do some shopping earlier. They told me room keys were issued to my friends & I have to find them to access the room. The problem was I didn't have autoroaming activated on my mobile & did not have the chance to buy a local prepaid sim yet. In the end, I was left waiting at the lobby, trying to contact my friends bcos the front desk staff were adamant that she could not help as that is the hotel policy and they advised me to try to log in the free wifi at the mall or see if I can get a signal somewhere. Most inflexible & unprofessional! Luckily, I managed to get free wifi nearby & one of my friends was back in the hotel room attending to work matters. She called down to the reception to confirm that I was indeed 1 of the expected party and request that they give me a room key immediately. I do not understand why I could not get an extra wifi password in the first place if we booked a double bedroom suite & there were 5 of us staying at the hotel. Moreover, my name was in the hotel voucher I presented to the front desk. If not for the location and the double bedroom suites, I do not think it is worth the price. The hotel is dated and a tad run down. Staff service level was not even comparable to the 3 stars hotels I stayed at in BKK. Would not return again
Tina F. Solo travelers Malaysia, October 22, 2014
dismal looking hotel

1. it was conveniently located next to a wholesale mall 2. it was fairly cheap 3. the room was decent sized
5.7
it was ok
Tan C. Families with young children Singapore, October 22, 2014
great for family shopping

location, size and value for money
7.3
Great location, size and value for money
Tee L. Couples Singapore, October 22, 2014
Holiday at Bangkok

Good location, clean and nice breakfast
8
Overall is good except that the 1st night, our room was not equipped with face towels and floor mat. I called the housekeeping twice and they took about half an hour to deliver the towels - give me hand towels instead of face towels. However, for the 2nd and 3rd nights, they gave the face and bath towels and also a floor mat.
Brian S. Families with young children Australia, October 21, 2014
Close to shopping.

location
7.3
Comfortable. Hard to get hot water.
Irene A. Families with older children Singapore, October 21, 2014
value for money

spacious, near market area and shopping mall, affordable price
8.3
Great, comfortable and spacious.
Li L. Groups Singapore, October 21, 2014
.

....
7.3
Kee M. Couples Singapore, October 21, 2014
Very convenient

Location,good service,spacious room
8.3
Great! The living room area is good to place your shopping loots and have your supper while watching tv. There is a convenient store at b2 and Starbucks at the lobby. It's just beside platinum and near to central world. Most importantly, I won't feel unsafe when I walk back late at night as it is brightly lit with stalls outside the hotel too.
Ya L. Groups Malaysia, October 21, 2014
Good location

Good location, spacious room, great bf selection
6.7
The location is in between of plantip plaza and pratunam shopping mall. Location is very good, a lot wholesales retail is within walking distance. Overall is good

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Customer Reviews - Grand Diamond Suites Hotel, Bangkok

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