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Very good 7.7
Based on 7830 reviews

Recent customer comments

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Very good

based on 7830 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 6.9
  • Location 8.9
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 7.3

January 03, 2016
feedback on the service
location, security, excellent service from bellboy
crockcroaches and mosqutioes found in room. room service and making up the room on level 12 is bad. i booked this hotel from singapore airline agoda. since the previous times that i booked this hotel from singapore airline agoda, i didn't receive any krisflyer miles from the booking. if i'm not able to receive any krisflyer miles from agoda, i would cease any further booking using agoda and i will notify others that they won't be able to receive any krisflyer miles from booking with agoda too. i will notify and also forward this message to singapore airline as well. i hope that you will take some actions to clear up this matter and let me know the outcome of the matter. thank you.

8.3 John L.
United Kingdom
January 03, 2016
Quality Hotel at a reasonable price
verry large rooms. Comfortable bed. Great view from a higher floor.
Excellent stay. Very comfortable. However there was a very peculiar thing happening in the breakfast restaurant. A woman was going round collecting breakfast items in large plastic boxes to take away with her. She was either a member of staff or a friend of a number of members of staff - as she talked freely with a number of the restaurant staff. My wife was about to take a piece of cake when this woman came in front of her and scooped up all ten pieces into her plastic box with total disregard for my wife. She had a number of boxes on her table. This kind of behaviour is a bit offputting and I'm sure the hotel management could prevent it if they chose to do so.

9 Nur B.
Brunei Darussalam
January 02, 2016
4-star hotel but bad customer service
The hotel was a very strategic location, which is near Platinum mall and pratunam market. Have halal menu for muslims like us. The room is quite satisfaying and comfy
I would say it is a 4-star hotel. I love they have halal food corner for breakfast and also halal menu for food room service. It was best location near Pratunam market and Platinum mall. Bad service though from the ladies at the counter. Attitude needs to be improved. E.g they only treat nicely at my husband, but to me and my sister, bad attitude (no smiling, no greetings, rude reply). Hotel Spa massage there doesn't have a man staff to massage my husband. It would be lovely to still have a man staff there for males. Room is quite big and comfortable (3 adults & 1 infant). I choose the room which have a big bed, with extra bed, tv room and kitchen. Hot water for shower sometimes very difficult to come up/took a bit long time.

4 Lee K.
January 02, 2016
Poor maintenance of the hotel.
Not very pleasant. I will not stay in Grand Diamond anymore. Poor maintenance. Give me a room no view as facing buildings, no heater as spoilt. Need to bath in cold water for 2 nights. Lights spoilt in room n so dark in the room. Bed only got 1 light n standing lamp faulty n bedside lamp also shaky.No extra pillows as only 1 pillow given as I need to call Housekeeping. Coffeehouse no people to lead u as I must find my own table after I gave my breakfast voucher. What type of service is this? Call someone to report the heater n again no hot water. So on 3rd day request to change room.

5.3 Ha L.
January 02, 2016
Location only............................

8 Ting L.
December 31, 2015
Large room, location, breakfast
Enjoyed the stay. Room had good amenities and was very spacious. Stone's throw from Platinum mall but do note that it is a distance from the rail - a tad inconvenient if you are carrying large luggages.

8 TEO W.
December 31, 2015
Excellent stay
The hotel was convenient to shops, the rooms are clean and good condition and the staff are friendly!
I am very happy with my stay in this hotel and I recommend the others to book this hotel too. If you want to go shopping, this hotel is very convenient to shops.

7.3 chuan L.
December 31, 2015
Location , comfort ,

6.7 Michael T.
December 31, 2015
Honest Reporting
The Chinese Restaurant serves very good chinese. Staff at the Restaurant is verfy attentive and helpful.

8 GOH L.
December 30, 2015
Big & Comfortable
room , location, Staff