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2015
Very good 7.7
Based on 7810 reviews

Agoda Verified Reviews

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Very good



based on 7810 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 6.7
  • Location 8.9
  • Room Comfort/Standard 7.5
  • Staff Performance 7.5
  • Value for Money 7.5
  • Food/Dining 7.3

8 Seah L.
Singapore
November 24, 2015
Grand Diamond Suites Hotel
Location, size of room

7.3 Lee K.
Malaysia
November 24, 2015
Value for money
Good location, Clean and value for money

7.3 Geok K.
Singapore
November 24, 2015
Good location which near Shopping Mall
Location, street foods and shopping
Overall still good. it was near to the big shopping mall.

7.7 Ana M.
Philippines
November 23, 2015
Perfect location to support shopping
Location
It was satisfactory.

7.7 SIEW L.
Malaysia
November 23, 2015
A Very Good Location Hotel
Cleanliness, Service of Staff & Location
Hotel a bit run down. It needs to be refurbished. Overall good.

5.7 Fergus F.
United Kingdom
November 23, 2015
Grand Diamond Hotel
Location, view and Bell Captain
I would not rate it as "very good" my opinion would be that it is "good". I would rate it 3.5. It's style is a bit old fashioned, it is obviously several years old and a refurbishment is probably overdue. However, the staff were very helpful, especially the bell captain and his staff. I only had breakfast, the choice of western food was limited and I had to queue for a table, to get a fried egg and even to get coffee.

7 Wee W.
Malaysia
November 23, 2015
I will not be back
Breakfast, Bed, Staff.
Room a bit old, floor carpet with some stained mark. Light & air conditioning quite difficult to operate. Location good.

8.3 Michael E.
United Kingdom
November 22, 2015
Made to feel welcome
Good customer service. Good variety of dining. Good location
On arriving, was made to feel very welcome from the staff on reception especially Prueng, smiling and pleasant in her attitude. (something i never got at two previous hotels. I stayed in a junior suite for two nights with breakfast included. The room was of a good size, bedroom separated from the bedroom and en-suite. Usual Thai decor, a little outdated, carpets also slight unclean, but these cannot be changed every time a customer marks them. A couple of issues arose, TV not working, unable to connect to WiFi (not big issues, but may need to use occasionally) but these were soon fixed by the hotel staff. I also required to borrow an iron, on contacting housekeeping, this was soon brought to my room. Breakfast included, very enjoyable, an excellent variety of dishes to set us up for the day. Also had dinner which was also very nice, again, an excellent variety of dishes served in good amounts with excellent service. The hotel is situated in a good area for all amenities, bars/restaurants, shopping malls. If i could pick faults, there would be two, one being, the reception area is in between two entrances to shops, therefore, anyone who wants to visit these shops has to enter the hotel reception. The second point is; to get to the swimming pool, customers have to pass through the restaurant, this is not a good look if the restaurant is busy. All in all, we enjoyed our stay at The Grand Diamond Suites, excellent value for money, with excellent staff performance. Would recommend & stay here again myself

6.7 Derrick T.
Singapore
November 22, 2015
Good but old
Location, reception at level 1
Compared to last year, house cleaning was short changing of complementary coffee, tea and drinking water, toiletries during our 3 day stay after they say us bought our own and even we have consumed the complementary. They were not replenished the next day. The newer bell boys are terrible. Flag a cab for us, told us that it was on meter, when we got on, the cab said he has no meter and wanted to cut throat. The other incident was we wanted to go to train market, the bell boy say cannot get cab and made us wait so long until we changed our itinerary to take BTS to another destination.

10 Samphors H.
Cambodia
November 22, 2015
good hotel
all in
Good