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2015
Very good 7.7
Based on 7908 reviews

Recent customer comments

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Very good



based on 7911 reviews
  • Cleanliness 7.3
  • Facilities 7.0
  • Location 8.9
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for money 7.5
  • Food/Dining 7.3
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Chua H.
Singapore
December 16, 2015
Drop in standard
Location (near to Platinum Fashion Mall), Helpful & friendly concierge, comfortable bed
I have also stayed at Grand Diamond Suites Hotel 3 years ago. Compared to 3 years ago, room cleanliness and hotel breakfast were not as good. Soap stains on the vanity top was not cleaned. Front office - upon check-out, front office staff asked us to wait while they get the housekeeping to check our room. We waited for at least half an hour but none of the staff bother to let us know that the check-out is done until we approached one of them to check.

sherly D.
Indonesia
December 15, 2015
Great location hotel
Location is near to Platinum
This hotel is okay since it's located near Platinum. But grand diamond need to change their old bed because it's already uncomfortable when we sleep on it.

Cheong A.
Singapore
December 15, 2015
Family stay
Big and spacious
Enjoyable but should renovate the conditions of the hotel to sustain its 4 star

Lucas L.
South Africa
December 15, 2015
hotel stay
beakfast,beakfast,beakfast,
I guess not to bad, but the advert is not the same quality as what you see in Agoda.

Siew T.
Malaysia
December 15, 2015
Not applicable
Not applicable

Tan L.
Malaysia
December 14, 2015
Comfortable Hotel
Comfortability, Location and Staff Friendliness
Reasonable Location - near to famous shopping malls/food areas. Staffs are quite responsive.

Lee B.
Singapore
December 14, 2015
Unpleasant
1) Location 2) Location 3) Location
1) bedside table light and shower area light was spoil and not repaired until 2 days later after 2nd feedback 2) Room was not cleaned properly. Pillow case found strewn on the dressing table... Fold it and leave on the table and the cleaner don't even bother to take it away the next day. 3) The shower foam was not refilled on the first day 4) Hairs and stain on toilet floor seems not cleaned properly. Algae forming in the shower area. 5) Most table tops were dusty. 6) During check-out, front desk staff trying to charge me for 1 child stay (900 baht x4 days) which should be free for below 11 years old. 7) I think the hotel could improve with better response to guest's request, better cleaned hotel room ( (especially the toilet wall/floor need to be scrubed to remove algae)

Hong T.
Singapore
December 14, 2015
great location
bathtub. service. crews
awesome hotel! everything is good! could have be even better if hotel breakfast can change abit.. as my 5 days stay there.. they serve the same breakfast. Otherwise it would be awesome! Awesome location if one is on shopping spree! Mega love that the platinum fashion is just right beside! Pratunam market is just right in front! Hotel service crews were nice all the time when we needed help.. can't thank them enuff.. definitely gonna stay here again during my next trip!!

Rob D.
Australia
December 13, 2015
4 day visit
Location, supermarket below, microwave include in suite, helpful staff.
Plenty of room for improvement. Junior suite has a kitchen with microwave, but no utensils for cooking nor eating in. The suite was very tired in appearance and the lifts are horrible, small and very slow to arrive. Positive is the bed was comfortable and room and bathroom spacious. Location is very good with easy access to the shopping areas and food areas, but expect traffic noise all night long as the road is very busy. There are many better options nearby

Hui L.
Singapore
December 12, 2015
The room light was a bit too dim...
Breakfast