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Grand Diamond Suites Hotel

888 Petchburi Road, Rajthevi, Pratunam, Bangkok, Thailand (Show on map)

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Area: Pratunam Number of Rooms: 176
Free Wi-Fi

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Recent customer reviews

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Very Good

7.7

based on
1043 reviews

Value for Money
7.5
Location
8.9
Staff Performance
7.5
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.5
Food/Dining
7.4
Families with young children (1043)
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Nur A. Families with young children Malaysia, May 18, 2015
Great

Room staff food
9.7
Good
Rajesh C. Families with young children India, May 16, 2015
Grand Diamond Suites

Location
3.7
Breakfast is very sad, hardly any choice rooms very old would not stay there again.
M A. Families with young children India, May 15, 2015
Idle place in the heart of city

staff performance, location & comfort
10
Very good location, excellent staff performance, very close for electronic market and platinum mall. Break fast is delicious, cleanness and comfort. This hotel deserve to be 5 star rating. Value for money. Swimming pool also very good. Solo travellers , business people and families all can stay here. This will be suitable for all.
Lena B. Families with young children Malaysia, May 10, 2015
Back the 5th time and beyond

Location Wifi Restaurant
7.7
This is my 5th return stay. As usual best location however the toilet curtains have to be change soon as its starts to have moulds. Looks like Burger King will be available for my next visit as saw the construction sign.....
Marc S. Families with young children United Kingdom, May 4, 2015
old and tired

The location is great for shopping and for street eats. Staff are well trained very polite and attentive
6
Having stayed at Grand Diamond a few times over the years. We were very dissapointed with our room it was in a pour condition. In desperate need of a refurbishment the air con was very noisey dirty and very unhealthy looking. The breakfast was not as extensive as on previous trips only one coffee machines was working causing long queues. Basically very sad to see a previously great hotel now so neglected.
Sharon Q. Families with young children Singapore, April 28, 2015
Over rated hotel in Bangkok

Location and it's just beside Pratunam mall!
4.3
We checked in at 2pm and booked 2 rooms. But the staff told us room is not ready and be back 30 mins. When we returned around 4plus, 1 of the room is still not ready. End up, we can only check in around 5pm. Room is very dirty, cabinet got spider web and they don't seem bother to clean up. Carpet flooring is not clean, seem like they have not shampoo or carpet wash for years, Shower head and walls is dirty, not suitable especially if you are traveling with kids. Hotel don't seem to maintain, lift is slow as well and restaurant staffs don't bother to clear the plates, bad service. Front desk is worst, without any sense of customer service attitude. Although, the rooms is not cleaned up probably and they only cleaned our rooms after 4pm daily, the house keeper & bell boy attitude is so much better than the front desk staff. The only good and great about this hotel is, it just beside prathunum mall and all shopping area. Walking distant to bts about 15 mins. Overall, this is the worst hotel We ever stayed in Bangkok. Very disappointed for this trip for the hotel quality.
Leonard L. Families with young children Singapore, April 25, 2015
Good location

Good location, friendly staff, good variety for choice of food
8.3
It was wonderful!!!
Samnang M. Families with young children Cambodia, April 17, 2015
good

good location, convenient and value added
8.3
Good
Chua J. Families with young children Singapore, April 14, 2015
Good location hotel

Location, food and shopping
8.3
Overall the experience is good however the counter is too small and often wait time to check in or out is long.
Perilla L. Families with young children Singapore, April 14, 2015
Only location is good, Over priced.

Location
5.3
1) Day 1, returned to a blacked-out room without lights or aircon. Waited 20mins before the staff attended to the problem. 2) Lifts were very slow so expect to wait. Usually only 2 lifts working instead of 3. 3) Lobby was always crowded and busy. Impatient reception staff during check in. Check out staff was pleasant. 4) Hotel Concierge demanded B150 for taxi to Chinatown after check out. Four of us had to take 2 taxis becos of our luggage. Meter showed only B62, so reckoned they received kickback from the taxi drivers. 5) Next time would prefer to pay more to stay at the nearby hotel.

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Customer Reviews - Grand Diamond Suites Hotel, Bangkok

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