Excellent 8.2
Based on 789 reviews

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About Grand Emperor Hotel

Description

Grand Emperor Hotel is situated in the heart of Macau’s entertainment and commercial district, 10 minutes from the ferry terminal and 15 minutes to the airport. This 23-story casino hotel, which opened in 2006, is noted for its imposing palatial façade and elegantly designed grand spaces. Amenities include the Emperor Palace Casino with six floors of gaming action, a nightclub, fitness center, spa offering Eastern and Western massage treatments, a sauna, steam room, and extensive dining facilities. To make your reservation at Grand Emperor Hotel, please proceed to our secure online booking form.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • airport transfer
  • shuttle service

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage(s)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • bar

Pets

  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • babysitting
  • concierge

On-site facilities

  • casino
  • facilities for disabled guests
  • elevator
  • executive floor
  • nightclub
  • shop(s)
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • currency exchange

Languages Spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
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Policies

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 160 HKD
Check-In From: :00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1. Km
Distance to Airport: 8.7 Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 23
Number of Restaurants: 3
Number of Rooms : 300
Room Voltage: 220
Time to Airport (Minutes): 15
Year Hotel Built: 2006
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Recent customer comments

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.3
  • Location 8.9
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.8
  • Food/Dining 7.5

Margarette F.
Philippines
July 18, 2016
Lobby not good. crowded. no chairs
You need 8MOP to seat in the lobby. Not good for a hotel.

nelson F.
Australia
May 27, 2016
Holiday
Inside the room facilities have shown the age of the building

SWEE L.
Malaysia
May 22, 2016
Very good location, cleanliness,good breakfast
Very good location, cleanliness,good breakfast

douglas W.
United States
May 19, 2016
Will return
Annie Wang was a great Hostess speaks perfect English gave great suggestions!

TAN Y.
Singapore
May 16, 2016
Another good experience at Macau
The location of this hotel is excellent. There is a 24 hours mini-mart and a small eatery that operate till 2am across the road. And also easily accessible to many good eateries round the area. Facilities - There is a food court within the hotel itself that operates very late at night. The casino had 4 levels ranging from the tables to self play electronic gambling. Staff was very polite and fast in doing the check in.

james H.
Singapore
April 29, 2016
Dispute with the hotel rate when checking out
My booking was done on 10th April and was told the charges is S $649.57 inclusive of taxes and fee for my 3 night stay which is stated clearly in your confirmation email. However, Gand Emperor insisted that this charges was not included 15% taxes and svs fee. As a result, we had no choice but to settle the charges which ended with additional S$98. According to Grand Emperor, this problem was lied on Agoda and Booking.com. Can Agoda or Booking.com clarify this matter and get the refund for us as had caused so much inconvenience and the feeling of clarifying the charges making us lose confidence with Agoda.

Tuan L.
Singapore
April 25, 2016
Upgrade
free upgraded room.

Seow Y.
Singapore
April 18, 2016
Decent
First time here. Expected more.

lim K.
Malaysia
April 15, 2016
Hotel condition
The hotel is clean and easy access to tourist area

Pei O.
Malaysia
April 03, 2016
Not bad. Value for money
There's a "canteen" located in their casino, food not bad and very cheap. Remember to try..



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