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Excellent 8.2
Based on 805 reviews

Recent customer comments

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Excellent



based on 805 reviews
  • Cleanliness 8.4
  • Facilities 7.6
  • Location 8.9
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 7.8
  • Food/Dining 7.5
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MEOW L.
Malaysia
October 28, 2015
A Great place worth return to
location, staff efficiency & value for money
Reservation staff, Ms. Wendy Wen's prompt reply to my email was FIRST impressive; Reception staff, Ms. Miko, after gathered my feedback that the bed is a bit old and not so comfy, reported to her superior who in turn, called me for a better understanding on my remark; Food on the third floor was ok but not the cashier who presented her sour face most of the time; Bus drivers to the Macau Ferry Terminal and Airport were rude; Hotel condition/ cleanliness did not get a full "5" grade from me was due to the strong smell of cigarettes in the lifts; Overall, this is a great hotel!

Assam E.
Australia
October 25, 2015
Bling without zing
Location to old Portuguese sites
Overwhelmed by over the top gold phoneyness only saved by courteous staff. Surprised the old Buckingham guards didn't serve inside the hotel!

yap H.
Malaysia
October 19, 2015
Grand Emperor Hotel
location

lenny W.
Indonesia
October 15, 2015
The Classic Hotel
Free transportation, hotel near to the sight seeing area and in town area. Near to foods cntre.
We were enjoying our stay during our visit to Macau. Very convenience caused near to sight seeing area and foods centre. Hotel provided free shuttle bus which is very convenience for tourist.

Ka P.
Hong Kong
October 06, 2015
good stay in macau
room size, cleanness, comfortableness

TSING N.
Hong Kong
October 03, 2015
Comfortable hotel
Clean, perfect location, comfortable
Nice clean room and big size

PIAO S.
Taiwan
October 01, 2015
Good
推薦

Sally W.
Malaysia
September 29, 2015
Convenient location
Foodcourt; near to Senado Sq and eateries
Good pl to say in Macau city

Kiong K.
Singapore
September 23, 2015
Nice 5 star hotel
Good breakfast, nice room, friendly staff

Suzanne S.
Singapore
August 13, 2015
Good for their location but not their cleanliness
Location, Big and comfy bed.
Not exactly serious issue but think you can improve the room cleanliness since you are rating yourself as a 4 to 5-star hotel. Overall the hotel looks grand and good, even the room looks cosy and comfy too. But the room cleanliness is not up to standard therefore it brings your overall rating down.