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Grand Excelsior Hotel Bur Dubai

Kuwait Street, Mankhool Area, Bur Dubai, Dubai, United Arab Emirates (Show on map)

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Good 7.5
based on 244 reviews

"Free underground parking, good location, and good room size..."

  • Rizwan, United Kingdom
  • March 28, 2015
  • Area: Bur Dubai
  • Rooms : 282
  • Free Wi-Fi

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Room Types
Max
Rates
Deluxe Double or Twin Room
Deluxe Double or Twin Room
Executive Room
Executive Room
JuniorSuite
Junior Suite

 

When would you like to stay at this hotel?


Photos of Grand Excelsior Hotel Bur Dubai

Grand Excelsior Hotel Bur Dubai Dubai - Deluxe Room
Deluxe Room
Grand Excelsior Hotel Bur Dubai Dubai - Deluxe Room - Twin Beds
Deluxe Room - Twin Beds
Grand Excelsior Hotel Bur Dubai Dubai - Junior Suite
Junior Suite
Grand Excelsior Hotel Bur Dubai Dubai - Exterior
Exterior
Grand Excelsior Hotel Bur Dubai Dubai - Docklands Restaurant
Docklands Restaurant
Grand Excelsior Hotel Bur Dubai Dubai - Docklands Restaurant
Docklands Restaurant
Grand Excelsior Hotel Bur Dubai Dubai - Queens Quays Lounge Bar
Queens Quays Lounge Bar
Grand Excelsior Hotel Bur Dubai Dubai - Lobby
Lobby
Grand Excelsior Hotel Bur Dubai Dubai - Lobby
Lobby
Grand Excelsior Hotel Bur Dubai Dubai - Meeting Facilities
Meeting Facilities
Grand Excelsior Hotel Bur Dubai Dubai - Meeting Facilities
Meeting Facilities
Features of Grand Excelsior Hotel Bur Dubai
Facilities

24-hour front desk

24-hour room service

airport transfer

babysitting

bar

business center

car hire

car park

coffee shop

concierge

currency exchange

elevator

express check-in/check-out

facilities for disabled guests

family room

laundry service

luggage storage

meeting facilities

newspapers

nightclub

restaurant

room service

safety deposit boxes

salon

shops

smoking area

tours

Sports and Recreation

fitness center

hot tub

massage

outdoor pool

sauna

spa

steamroom

  
Internet

free Wi-Fi in all rooms

Wi-Fi in public areas

 
Parking

car park

valet parking

 
Languages Spoken

Arabic

English

Filipino

French

German

Hindi

Nepali

Russian

Turkish

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Blending traditional Arabic hospitality with modern day standards of comfort and service, Grand Excelsior Hotel Bur Dubai is a luxurious option when in Dubai. Located just minutes from the city's business district and the World Trade Center, the hotel is close to world-class shopping malls and restaurants. Accommodation is provided by 282 rooms and suites, elegantly furnished in traditional Arabic style and complete with modern conveniences such as plasma TVs, interactive entertainment, and high speed internet. A wide range of restaurants and bars cater to all tastes, while the hotel's leisure facilities include a rooftop swimming pool, health club, and spa. Whatever the reason for your stay, Grand Excelsior Hotel Bur Dubai will make it a good one. Blending traditional Arabic hospitality with modern day standards of comfort and service, ... see more
A Tourism Dirham Fee of AED 15 per bedroom per night is applicable, and the fee will be applied to all stays from 31 March 2014, collected by the hotel upon check-out.



Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s)
Stay for free if using existing bedding.

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Airport Transfer Fee
150 AED

Breakfast Charge (when not included in room rate)
75 AED

Check-In From
12:00PM

Check-Out Until
02:00PM

Distance from City Center
0.5 KM

Distance to Airport
10 KM

Non-Smoking Rooms / Floors
Yes

Number of Bars
2

Number of Floors
7

Number of Restaurants
3

Number of Rooms
282

Room Voltage
220

Time to Airport (Minutes)
15

Year Hotel Last Renovated
2013

Grand Excelsior Hotel Bur Dubai Dubai - Food, drink and entertainment Queens Quays Lounge Bar
Informal, relaxed after or pre dinner, cocktails are popular at this bar decorated with vibrant colours.
Grand Excelsior Hotel Bur Dubai Dubai - Food, drink and entertainment Docklands Restaurant
Presents a variety of international dishes. Our special A La Carte Menu is also available. Weekly Theme Nights every Thursday (Asian Flavor), Saturday (Mediterranean & Seafood Flavors) & Sunday (Arabic Flavor). Enjoy our Family Buffet Fiesta every Friday with our Friday Brunch.

Recent customer comments

Filter by Traveler Type

 

Good

7.5

based on
244 reviews

Value for Money
7.5
Location
7.9
Staff Performance
7.4
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
7.5
Food/Dining
7.1
All reviews (244)
Sort by:
Amit D. Business travelers India, April 17, 2015
Good

Location
8
Rizwan R. Solo travelers United Kingdom, March 28, 2015
Damp smell in the room and bathroom. Not recommend

Free underground parking, good location, and good room size
5
I didn't go in there with high expectations because I had seen reviews online. Still, I was underwhelmed. My biggest issues were - * Damp smell in the room and bathroom. Bathroom shower curtain was wet, smelly, and felt old. * Beds were not comfortable. Slippery mattress. * Fridge simply gave sense of cooling things. Made sound, did nothing. Was also dirty. * Staff are quite slow. Polite. But slow. (except below). * We arrived at 11am. Check-in was 2pm. Did paper work. But receptionist was not accommodating of any floor or other requests. * Couldn't use wifi from hotel before we were given the room. Was hoping to rely on that to get family know of my arrival :-) * Breakfast average. Cold baked/cooked stuff. But extremely cramped sitting. Quite awkward sharing table with others obviously.
Robert H. Couples Canada, March 26, 2015
Don't Do It

I only booked it for three nights.
3.3
The hotel is old ,the bed is hard and there is mold in the bathroom.The room we had looked straight at the building beside it twenty feet away and when we asked to change they claimed no other room was clean ,we offered to wait they said tomorrow but it didn't happen. The walk to the metro is fifteen minutes ,the cab driver asked us why we are staying so far away from everything,this may have been a good hotel once but it's far from that now should be a two star at best,food is below average anywhere
Sharon S. Couples United Kingdom, March 22, 2015
7 day stay

Location, cleanliness and price
7.7
Staff at reception were pleasant. STaff in restaurant only served teas and coffees on the first morning after that we had to help ourselves. The cold food was nice the hot breakfast could have been hotter. Hotel pool was nice it was small but never overcrowded. We could hear music on a night but was now loud enough to keep us awake. We were also charged tourism tax which we had not budgeted for.
Mila P. Groups Philippines, March 21, 2015
excellent

location, service, cleanliness
8.3
we had a great time.
Gianfranco B. Couples Italy, March 16, 2015
Great location

Comfort, Quite, Clean
7.7
Kishorchandra C. Families with young children United States of America, March 4, 2015
The entire staff was so rude.
3.7
i would not recommend to stay here no courtesy at all I was relaxing in lobby staff member came and said no sleeping I wasn't sleeping
Nick S. Business travelers United Kingdom, February 27, 2015
Dhow P

Staff, facilities & location
7.7
Abdullah A. Business travelers Saudi Arabia, February 14, 2015
nice hotel

location, rooms and clean
8
very nice hotel
Binta S. Business travelers Nigeria, February 13, 2015
Not a good stay

Location that's all
4.3
Staff where rude and not very nice especially the ones serving breakfast. I don't know if it's cause I am black but they were very disrectful to me and I saw them treat the White guest differently and I probably even paid more than they did. They should not be rated 4star. 0 customer service the moment I walk thru there doors. I felt like they were not welcoming at all.
< Previous page 1 - 10 of 244 reviews Next page >

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What's nearby? / Directions

What's nearby?
  • Located in Bur Dubai‘s historical and commercial district, Grand Excelsior Hotel Bur Dubai is only 15 minutes driving distance from Dubai International. Nearby landmarks include Burjuman Shopping Mall, Karama and Burjuman Metro Stations, and within short taxi reach World Trade Center, Bastakiya Historic Quarter, Jumeriah Public Beach, and Creekside Park. Guest can also enjoy complimentary shuttle service to nearby shopping malls and public beach.



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Customers like this hotel for:
Nearest transport:
  • Al Karama (Red Line) (0.9 Km / 11 min walk)
Area recommended for:
  • restaurants
  • shopping
  • sightseeing
Distance to airport:
  • Dubai International Airport (7.5 Km)
  • Al Maktoum International Airport (42.2 Km)
Customer comments:
  • "Excellent location" , "Excellent views" , "Great facilities"
Top attractions in the area:
  • BurJuman Centre (1.0 Km / 12 min walk)
  • Dubai Museum (1.4 Km / 17 min walk)
  • Bur Dubai Souq (1.5 Km / 18 min walk)
  • Bastakiya Quarter (1.6 Km / 20 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

Customer Support


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