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Grand Excelsior Hotel Bur Dubai

Kuwait Street, Mankhool Area, Bur Dubai, Dubai, United Arab Emirates (Show on map)

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Area: Bur Dubai Number of Rooms: 282
Free Wi-Fi

Recent customer reviews

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Good

7.5

based on
241 reviews

Value for Money
7.5
Location
7.9
Staff Performance
7.4
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
7.5
Food/Dining
7.1
All reviews (241)
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Rizwan R. Solo travelers United Kingdom, March 28, 2015
Damp smell in the room and bathroom. Not recommend

Free underground parking, good location, and good room size
5
I didn't go in there with high expectations because I had seen reviews online. Still, I was underwhelmed. My biggest issues were - * Damp smell in the room and bathroom. Bathroom shower curtain was wet, smelly, and felt old. * Beds were not comfortable. Slippery mattress. * Fridge simply gave sense of cooling things. Made sound, did nothing. Was also dirty. * Staff are quite slow. Polite. But slow. (except below). * We arrived at 11am. Check-in was 2pm. Did paper work. But receptionist was not accommodating of any floor or other requests. * Couldn't use wifi from hotel before we were given the room. Was hoping to rely on that to get family know of my arrival :-) * Breakfast average. Cold baked/cooked stuff. But extremely cramped sitting. Quite awkward sharing table with others obviously.
Robert H. Couples Canada, March 26, 2015
Don't Do It

I only booked it for three nights.
3.3
The hotel is old ,the bed is hard and there is mold in the bathroom.The room we had looked straight at the building beside it twenty feet away and when we asked to change they claimed no other room was clean ,we offered to wait they said tomorrow but it didn't happen. The walk to the metro is fifteen minutes ,the cab driver asked us why we are staying so far away from everything,this may have been a good hotel once but it's far from that now should be a two star at best,food is below average anywhere
Sharon S. Couples United Kingdom, March 22, 2015
7 day stay

Location, cleanliness and price
7.7
Staff at reception were pleasant. STaff in restaurant only served teas and coffees on the first morning after that we had to help ourselves. The cold food was nice the hot breakfast could have been hotter. Hotel pool was nice it was small but never overcrowded. We could hear music on a night but was now loud enough to keep us awake. We were also charged tourism tax which we had not budgeted for.
Mila P. Groups Philippines, March 21, 2015
excellent

location, service, cleanliness
8.3
we had a great time.
Gianfranco B. Couples Italy, March 16, 2015
Great location

Comfort, Quite, Clean
7.7
Kishorchandra C. Families with young children United States of America, March 4, 2015
The entire staff was so rude.
3.7
i would not recommend to stay here no courtesy at all I was relaxing in lobby staff member came and said no sleeping I wasn't sleeping
Abdullah A. Business travelers Saudi Arabia, February 14, 2015
nice hotel

location, rooms and clean
8
very nice hotel
Binta S. Business travelers Nigeria, February 13, 2015
Not a good stay

Location that's all
4.3
Staff where rude and not very nice especially the ones serving breakfast. I don't know if it's cause I am black but they were very disrectful to me and I saw them treat the White guest differently and I probably even paid more than they did. They should not be rated 4star. 0 customer service the moment I walk thru there doors. I felt like they were not welcoming at all.
Harsh D. Business travelers India, February 12, 2015
Worst hotel terrible experience
3.3
Worst experience ever.Reception staff very arrogant.Rooms average.Food quality average.Overall service average.Stayed at so many hotels worldwide but this experience was the worst.
Harsh D. Business travelers India, February 11, 2015
If you are having option select other property

Location
5
Not satisfied with staff behavior

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