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2015
Excellent 8.5
Based on 737 reviews

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Excellent



based on 737 reviews
  • Cleanliness 8.6
  • Facilities 8.1
  • Location 8.6
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for money 8.0
  • Food/Dining 8.2

Siew T.
Brunei Darussalam
July 09, 2016
Great hotel -family friendly
Great hotel -family friendly Will stay again.Shopping adjoins hotel.

Minna C.
Canada
July 04, 2016
room deco and restaurant service can improve
room deco is a bit old with stains but still maintain neat and tidy, usually hotel at this age would have gone thru some renovation work already so hopefully a make over is due soon. the pool was supposed to be closed for cleaning at 12-1pm but still see guest swimming in the pool at 12:20pm while tissue paper can still be found by the pool side before i leave at 12:30pm. maybe it was culture difference but staff offered a few swim hats for use in pool. we asked for new one (we could tell those differ in colors are ones that are used and probably left behind by other guests) because we were there before and know new ones are available for sale. staff could have mentioned those are used ones and new ones can be purchased but neither was mentioned to us. we've only been to the buffet restaurant for breakfast and i am going to write to them about their used plates and utensils protocols. it is not safe to have carts moving in the narrow walkways between the tables and it is too frequent, the staff keeps pushing the cart and collect used plates all the time. it is quite disturbing to have carts and staff wandering around your table all the time. and they do not have the manners of how to collect plates from the customer.

LIN H.
Taiwan
June 28, 2016
Great
Great trip

HUANG W.
Taiwan
June 26, 2016
GOOD
GOOD

Patrick C.
Singapore
June 26, 2016
Nice view
We got a room on the 33rd floor with a view of the port which was very nice. Location wise, could be better albeit you have the Hanshin Department Store next to the hotel. There is a night market about 5 to 10 minutes walk away with plenty of local food choices to choose from. Generally, the staff was friendly. However, the staff at the restaurant serving breakfast do have some room for improvement. We understand that breakfast is served until 10.30am and the wait staff need to get ready for the lunch crowd within a short timeframe and as such were impatient to clear off as much as they could with the breakfast crowd remaining at 10.30 which was a little off-putting. If time is needed, why not end breakfast at 10am instead.

Wei-YU C.
Taiwan
June 25, 2016
Bravo
T Grand Hi-Lai Hoel is highly recommended!

STEFANO C.
Italy
June 17, 2016
Bed and brekfast
The title is enough exauative

STEFANO C.
Italy
June 17, 2016
A brief journey
Good for short trip

Kiel M.
New Zealand
June 07, 2016
Always Good
Always Good

Yuli C.
Taiwan
June 03, 2016
Very good!
Very good!