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Excellent 8.2
Based on 168 reviews

Recent customer comments

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based on 168 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.0
  • Location 8.9
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for Money 8.0
  • Food/Dining 7.4
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Deseong C. from Australia
Stayed 2 nights in April 2016
Very satisfying
We were provided with everything and we were very satisfied with their service. I really hop to go back for a stay next time.
Reviewed April 18, 2016

Kirana S. from Indonesia
Families with young children
Stayed one night in March 2016
great value and location
this hotel is just next door to the train station, which is the drop off point for skybus from the airport. so from getting off the bus, walking to the hotel took us a quick 5 minutes. the spencer street tram stop & the bridge crossing yarra river are also right in front of the hotel, so location is absolutely perfect. the vintage looking exterior & interior is great. and everything is clean, well maintained. check in was quick and easy, reception staff was friendly & helpful. the kids loved our duplex (2-storey) room. very spacious, high ceiling, complete with fully furnished pantry. and they enjoyed the indoor swimming pool & jacuzzi.
Reviewed April 05, 2016

Namrata J. from India
Business travelers
Stayed one night in March 2016
Good room, bad exteriors
rooms, location, staff
It was a good experience- room was surprising good, keeping on mind the badly lit exteriors of the building and unwelcoming long corridors with flickering lights- kind of scary for 1st night.
Reviewed March 09, 2016

Betsy J. from Australia
Solo travelers
Stayed 2 nights in March 2016
Response to quetionnaire
Friendliness, clean, good location
Adjustment of air con seemed variable! Use of TV not straight forward, need an indication as to where the button is to turn it on. I would have liked firmer pillows but that is personal.
Reviewed March 07, 2016

james R. from United Kingdom
Solo travelers
Stayed one night in March 2015
Not worth the money, very dated and much better value options available elsewhere.
Reviewed January 31, 2016

sue M. from Australia
Stayed 2 nights in January 2016
Stay in the heart
Location breakfast valet parking
We enjoy the historical aspects of the building its central location comfortable bed and unusual layout of the room
Reviewed January 11, 2016

Simon C. from Australia
Families with young children
Stayed 3 nights in December 2015
Staff, location, chocolate soup
Lovely overall. Welcoming staff. Clean room.
Reviewed January 02, 2016

Min Z. from China
Stayed 2 nights in December 2015
Good location
Reviewed January 01, 2016

Ian O. from Australia
Stayed 4 nights in December 2015
Grand old hotel
Location, high ceilings, excellent a/c
Got a large 3 level studio room for a bargain price and enjoyed the experience as great value for money.
Reviewed December 28, 2015

Peter B. from Australia
Stayed one night in December 2015
location - staff - character
Reviewed December 27, 2015