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Recent customer comments

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Very good

based on 352 reviews
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 8.9
  • Room Comfort/Standard 7.7
  • Service 7.9
  • Value for money 7.0
  • Food/Dining 8.3

Ashleigh R. from Australia
Stayed 2 nights in September 2015
Won't be going back
Lobby experience, location, tea selections
as soon as you walk in to the hotel you think "amazing". Then after you see your guest room and try the food it all goes down hill. Rooms have no acoustic privacy so getting a good sleep is next to impossible. We are on the ground floor so could hear our neighbours next to and above us. Tried all the restaurants. Generally the food was bland - no taste. None of the ingredients used were fresh. Hotel has so much potential but it's not being used.
Reviewed September 28, 2015

Loubna M. from United States
Stayed one night in August 2015
Overpriced, Crowded
Reviewed August 31, 2015

Christopher L. from Australia
Stayed 3 nights in August 2015
The Grand, Nuwara Eliya
Colonial charm, beautiful gardens and sitting areas
Excellent but our room was a bit tired, with a slightly stained carpet.
Reviewed August 30, 2015

Mohamed Q. from United Arab Emirates
Stayed 3 nights in August 2015
Building and furniture are too old.
location & staff friendly.
Was not bad.
Reviewed August 21, 2015

Yousuf S. from Oman
Families with young children
Stayed 2 nights in August 2015
Worse hotel
The room was too noisy because of floor made of wood, the lighting was strong outside so you can't sleep. The bathroom was small and smells. The bed wasn't clean.
Reviewed August 07, 2015

Sheeba F. from Pakistan
Families with young children
Stayed 4 nights in July 2015
Great Experience
View, Helpul staff, Location
Our stay was great. Our room that was given was not comfortable we requested to change the room n the staff helped us n the room that was given was great .Thanks to Gopi who was v helpful . Our stay was memorable at Grand Hotel we stayed for 4 nights.
Reviewed July 31, 2015

talal J. from United Arab Emirates
Stayed 2 nights in July 2015
I enjoyed my stay there
staff, setting and degisn
It was amazing stay, we all loved everything about it
Reviewed July 26, 2015

SHING K. from Macau
Solo travelers
Stayed 2 nights in June 2015
One of the hotel should visit
Clean well organized good staff beautiful hotel
Reviewed June 22, 2015

Malou K. from Hong Kong
Stayed 2 nights in June 2015
surprisely good
british style, well branded hotel, experiences
Reviewed June 17, 2015

abdulaziz A. from Saudi Arabia
Stayed one night in May 2015
location, staff and money worthy
Amazing will recommend it to anybody
Reviewed June 01, 2015