arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.3
Based on 80 reviews

Recent customer comments

Filter by traveler type

based on 80 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 6.7
  • Location 8.8
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 7.4
  • Food/Dining 7.6

8.3 chu H.
Hong Kong
August 17, 2014
close to shopping mall
it is located next to the Canal City Shopping Mall with plentiful of shops and restaurants. It is also not too far away from two major station; Hakata and Tenjin, The staff can speak English.
The stay was as a whole comfort and good. However, the instruction for the room lighting was not clear. It took some time to find that the light could be turn brighter by hitting the button repeatedly. It would be better if there were instruction how to use them.

9 Arthur C.
July 26, 2014
A relaxing stay in Fukuoka
Staff who speaks and understands English; Next door to Canal City Shopping Complex; Plenty of parking spaces.
Excellent and highly recommended!

5.7 Wing L.
United States
July 21, 2014
Hotel is not bad
Location, clean, polite
Some of staff assist you base on nationality which is not good

6.7 Chris Y.
July 01, 2014
Solid hotel but lacks Grand Hyatt's usual finesse
Location, service and bathroom
Decent but hotel a bit tired and doesn't even include breakfast

9.3 Shuichi S.
May 08, 2014
Convenient yet reasonable.
Within walking distance of Hakata and Tenjin Station, near various yatai and restaurant areas and is directly connected to the Canal City shopping center.
The room that we stayed in was a Grand Queen room and it was terrific! The room was very clean and had a nice view of the Canal City shopping mall. The thing that stood out the most was the very spacious bathroom. Its very luxurious build really made it easy for us to relax.

8 Lai C.
Hong Kong
May 05, 2014

7.7 Shirley N.
January 21, 2014
nice hotel with clean and good design room
location, clean, service

7.7 Suhyun K.
South Korea
January 05, 2014
It was very nice
Good location, room and gym
It was very pleasant and we stayed for the first day and last day of our Kyushu trip in other regions. Staff was friendly and room was spacious. However, the sink of the bathroom we stayed for the last day was a bit stopped. (Not a big deal though) Wifi is also free and gym was very good. :) Location itself was also very good (Fukuoka itself is not a big city anyway.)

8.3 Juliani T.
May 30, 2013
Nice 5-star hotel room, room is quite small but spacious bathroom

6 Brian W.
May 06, 2013
Convenient Hotel
Location, Room size, staff