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Grand Hyatt Hong Kong

1 Harbour Road, Wanchai, Hong Kong

Recent customer reviews

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Excellent

8.6

based on 180 reviews

125 reviews in English

Value for Money
7.8
Location
8.8
Staff Performance
8.8
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.9
Food/Dining
8.4
All reviews (180)
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Bernard C. Solo travelers United Kingdom, November 11, 2014
A Quality Hotel

Rooms / Service and location
10
Excellent Hotel. Very considerate in accommodating clients with late night flights. Location and nearness to metro a plus . Good service all round from arrival to departure !
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Vasin D. Solo travelers Thailand, October 27, 2014
amazing room but affected by the protest

Room, Service, View
7.7
was a pleasant stay
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Vasin D. Couples Thailand, October 27, 2014
Great hotel - shame about the protest

View, Room, Food
7
could have been better without the protest
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Sharon S. Business travelers United Kingdom, September 28, 2014
Nice hotel with friendly staff and good factilitie

Helpfulness of staff, cleanliness of rooms etc and facilities
8
Very good.
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Laicheng F. Business travelers Malaysia, September 22, 2014
Grand Hyatt

Location, Cleanliness and room
8.3
The reason why I stayed there this time is because of the trade show at The Convention Centre.That in itself is the main reason because of the fact that it's just next door to it. The staff were very courteous and helpful was a plus. They did warn us of the renovation going on which starts at 10 in the morning but it was very fortunate that the sound, even then, was quite minimal. The room we had was newly renovated and very well configured, I must say. The size of it was very comfortable and cleanliness was impeccable. I love the fact that the toilet was tucked into it's own space with a door to separate itself from the sink and shower area. Not many hotels think of such details. The lighting was good in the room too as some hotels tend to be too dark and not having enough lights. The food outlets had very good selections and the concierge were very helpful. However, on one of our taxi trips, we asked if there was a shorter queue for hotel guests and were pointed to one. Perhaps it would be better if the staff were trained to ASK each and every one waiting at the taxi queue if they were guests at the hotel or not first before directing them to the correct queue, because when we got the taxi first , one guest complained why we got the taxi first instead of him and he gave us a hostile stare and the concierge did not even explain to him the reason. I had to show him the hotel key card to make him understand but he looked furious still. But apart from that unpleasant experience with that particular guest, we had a very comfortable stay .
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朝勇 杨. Families with young children China, September 21, 2014
Grand Hyatt Hong Kong

-
10
Ok
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Zhicheng N. Couples China, August 17, 2014
gooda

gooda
10
gooda
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Lee K. Couples Hong Kong, August 2, 2014
Staff at swimming pool is very caring

Room location and swimming pool
8
won't be disappointing to spend a whole afternoon and lay aside the pool.
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Yeung Y. Families with young children Hong Kong, July 15, 2014
nice room

the sea view is great, huge room in hk, good for travel in family
9
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Ludolf E. Couples Germany, July 13, 2014
Not according to Hyatt standard

the pool
4
Overall, we had more than a disappointing experience there: TV didn't work and had to be repaired,the locks didn't work several times and had to be exchanged because we couldn't get into the room after going to the pool, the food at the pool was very inappropriate. Not sure why I should pay for a salad that is made in 2 minutes and without any flavour. It's all fine, but for a so-called 5-star luxury brand that should not happen and should also be handled better. We were offered a pack of chocolate on our checkout and promised we would get upgraded when we come again. I think when you ask someone to pay 400 USD per night, then a pack of chocolate is no proper refund.
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Grand Hyatt Hong Kong Hong Kong - Swimming PoolGrand Hyatt Hong Kong Hong Kong - RestaurantGrand Hyatt Hong Kong Hong Kong - RestaurantGrand Hyatt Hong Kong Hong Kong - Pub/LoungeGrand Hyatt Hong Kong Hong Kong - Pub/LoungeGrand Hyatt Hong Kong Hong Kong - InteriorGrand Hyatt Hong Kong Hong Kong - InteriorGrand Hyatt Hong Kong Hong Kong - ExteriorGrand Hyatt Hong Kong Hong Kong - RestaurantGrand Hyatt Hong Kong Hong Kong - SpaGrand Hyatt Hong Kong Hong Kong - Fitness RoomGrand Hyatt Hong Kong Hong Kong - Fitness RoomGrand Hyatt Hong Kong Hong Kong - Swimming PoolGrand Hyatt Hong Kong Hong Kong - LobbyGrand Hyatt Hong Kong Hong Kong - SurroundingsGrand Hyatt Hong Kong Hong Kong - Pub/LoungeGrand Hyatt Hong Kong Hong Kong - Balcony/TerraceGrand Hyatt Hong Kong Hong Kong - RestaurantGrand Hyatt Hong Kong Hong Kong - Food and BeveragesGrand Hyatt Hong Kong Hong Kong - Food and BeveragesGrand Hyatt Hong Kong Hong Kong - RestaurantGrand Hyatt Hong Kong Hong Kong - Food and BeveragesGrand Hyatt Hong Kong Hong Kong - 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Coffee Shop/CafeGrand Hyatt Hong Kong Hong Kong - Grand Deluxe RoomGrand Hyatt Hong Kong Hong Kong - Grand Suite - BedroomGrand Hyatt Hong Kong Hong Kong - Grand Suite - Living RoomGrand Hyatt Hong Kong Hong Kong - Grand Suite - BedroomGrand Hyatt Hong Kong Hong Kong - One Harbour Road Chinese RestaurantGrand Hyatt Hong Kong Hong Kong - Grissini Italian RestaurantGrand Hyatt Hong Kong Hong Kong - The Grill - Poolside RestaurantGrand Hyatt Hong Kong Hong Kong - Food and BeveragesGrand Hyatt Hong Kong Hong Kong - Dry-Aged US Tomahawk Rib Eye Chop at Grand Hyatt SteakhouseGrand Hyatt Hong Kong Hong Kong - Food and BeveragesGrand Hyatt Hong Kong Hong Kong - Matsutake Seafood Tea Pot Soup at KaetsuGrand Hyatt Hong Kong Hong Kong - Hainanese Chicken Rice at Grand CafeGrand Hyatt Hong Kong Hong Kong - Afternoon Tea Set at TiffinGrand Hyatt Hong Kong Hong Kong - CourtyardGrand Hyatt Hong Kong Hong Kong - Plateau SpaGrand Hyatt Hong Kong Hong Kong - Plateau Spa TreatmentGrand Hyatt Hong Kong Hong Kong - Fitness Studios


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