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Grand Hyatt Kuala Lumpur Hotel

12 Jalan Pinang, KLCC, Kuala Lumpur, Malaysia 50450 (Show on map)

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Area: KLCC Number of Rooms: 412
Free Wi-Fi

Recent customer reviews

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Fantastic

8.8

based on
296 reviews

Value for Money
8.2
Location
9.1
Staff Performance
9.0
Hotel Condition/Cleanliness
9.3
Room Comfort/Standard
9.1
Food/Dining
8.2
All reviews (296)
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Audrey F. Couples Malaysia, August 18, 2014
Very good and nice experience

Location, Good service, Nice room
10
It was a very good and enjoyable experience staying at Grand Hyatt for the first time. The customer service were able to find a room for us although it was only 11.30am and the room was really impressive. It was very nice exploring the room and seeing what the room had to offer. The privacy window separating the toilet and the room was definitely something to be in awe with. The service by all the customer service were really very good, with them providing clear directions on how to head somewhere. Loved the view of Twin Towers from the lobby and Thirty8. Would love to come back here again for a short staycation if possible, as it really was a very good experience. Room service was also very good and the experience of staying here was definitely worth the money.
Soon H. Business travelers Malaysia, August 12, 2014
Clean, big room, Centrally Located

Clean, Big Room, Centrally Located
8.7
Overall Experience is good. The staff service still need some improvement.
Tiu L. Families with young children Malaysia, August 12, 2014
great location

clean tidy and cozy
10
great
Ivy Y. Families with older children Malaysia, August 10, 2014
Luxurious weekend getaway with family

Beautiful rooms, Service with a smile, Full length feature windows in the room for a great view
9.3
Stayed over the weekend with the family for an early birthday celebration. Had the Grand Club Rooms on the 32nd floor overlooking the KLCC Park. Checkin went pretty smoothly. They also sent us a complimentary birthday cake that was delivered to our room in the afternoon. The room itself was gorgeous. There's a full length feature window - it's basically one really huge piece of glass that spans the entire wall facing the bed which was absolutely spectacular. There were a lot of compartments in the room so it felt a bit like a mini treasure hunt trying to find them all. We also found a door opposite the sink that we couldn't open - mysterious - although I'm guessing that it links to the room next to us. I found the sofa quite uncomfortable, and the TV is at a 90 degree angle to the bed which means watching TV in bed isn't very fun. Service was impeccable. The hotel staff were extremely friendly and helpful. The rooms are also really quiet. You can barely hear anything except for when your immediate neighbour opens/closes their room door. The staff at Thirty8 restaurant were also very good. There were 2 other people celebrating their birthdays, and a group of staff would go to their tables to sing a special birthday song. For mine, they prepared the Thirty8 signature cake and sang a birthday rendition of Beyonce's - Single Ladies. Another birthday table had their birthday song in the tune of Lady Gaga's Bad Romance. All in all, it was a memorable stay. We'll definitely stay here again.
Bartlomiej B. Solo travelers Poland, August 10, 2014
fantastic

everything
9.3
fantastic
Fanny N. Families with young children Malaysia, July 30, 2014
Clean, central location and friendly staff

Clean, central location and friendly staff
9.7
Comfortable room with clean and nice view, central location easy to go shopping and find foods, friendly staff with smile to warm me every time in and out.
Alexander K. Couples Australia, July 30, 2014
Amazing Hotel

cleanliness, rooms, friendly staff
10
Hotel is within close proximity to everything. Staff are very helpful and courteous. Standard rooms are very large. Definitely meets global Hyatt standards. Everyone travelling through KL should experience this luxurious hotel at least once.
Chee C. Couples Malaysia, July 28, 2014
Wonderful stay with the best view of KLCC!

LOCATION,SPECTACULAR VIEW,SLEEP QUALITY
8.7
it was amazing, the location was perfect, 4 mins walk to KLCC. Staff were very friendly and helpful. Everything was excellent except the Thirty8 restaurant in the hotel. I was supposed to celebrate my engagement at this hotel restaurant with my friends but the experience was a big turn-down.the food was overcharge with small portion. i understand it was fine-dining. but the presentation was not good at all. everything from this restaurant need to be improved. period. Other than that, I would strongly recommend this hotel to anyone who are travelling to KL.
Beng W. Business travelers Singapore, July 26, 2014
Good location with good standards

rooms, staffs, internet
9
It keeps up to the standard of Grand Hyatt. No complains except that there is limited choice for breakfast. Another thing to note is that there are two lifts and you have to transit at the lobby (top most level) to get to the street level. Thought it was strange after some rides.
Arron D. Couples Australia, July 4, 2014
Luxury at its best

Location,staff and view
10
We loved staying at the Hyatt The staff are amazing and friendly The view of the petrona towers is absolutely breath taking from the club lounge Can't wait to return

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