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Grand Hyatt Macau Hotel

City of Dreams Estrada do Istmo, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 791
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

based on
785 reviews

Value for Money
8.2
Location
8.5
Staff Performance
9.2
Hotel Condition/Cleanliness
9.4
Room Comfort/Standard
8.8
Food/Dining
8.0
All reviews (785)
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Wing H. Solo travelers Hong Kong, February 22, 2013
Good Hotel

Good service
10
nice hotel, staff is friendly, the room is clean
Steve C. Couples United States of America, February 20, 2013
Bad start

Good ending
6.7
Check in took far too long. First "room not ready", then after a supervisor came over, suddenly "room is available". Took a good 10 - 15 minutes. Kept standing the whole time. Not fun after a 8 hour trip since 6 am in the morning. Asked if there is a ATM in the hotel. Told they could to currency exchange but there is a ATM within 5 minutes walk. Did not volunteer directions although I asked confirmation two or three times. After finally getting into the room, tried to use the espresso machine and found a used canister still in the slot. Next morning 11 am, housekeeping staff kept ringing the bell five or six times although door was bolted. Finally had to get out of bed to tell them to go away. Left room around 1 pm. Came back at 8 pm and the room was still not made up. After complaining, the deputy assistant junior manager sent a complimentary bottle of wine. Nice but not great. If you pay for something and don't get it (good Grand Hyatt service) should you still pay for it? Concierge desk, however, was very helpful on two occasions.
Siew P. Solo travelers Singapore, February 11, 2013
Grand hotel entrance but Room has haunting problem

None
4.3
I booked a Grand Suite room, was glad to find out that the room was spacious, had many partitions for each amenity. However, the room was haunted, because I was awaken by "supernatural" event. Bottle of water fell off the tea table by itself, this is definitely haunting. I made a complaint with the hotel manager, however they denied such a problem ever existed, which meant that it was my own imagination, which I find it very offending.....
Ka H. Families with young children Hong Kong, February 11, 2013
Great hotel and excellent service.

Nice place for relaxing...
7.3
Due to require (Twin bed room) is rejected from hotel, they upgrade the hotel room to let us accept. We appreciate this arrangement at final.
Suet W. Groups Hong Kong, February 05, 2013
Excellent service and very nice suite

Service is great
9.3
We had a very pleasant stay at the Grand Hyatt. The hotel staff are very friendly and helpful. They treated you like stars.
Hayato S. Families with young children Japan, February 03, 2013
Good hospitality

Clean and large room
8
All services were fine. Club lounge had few food but acceptable level.
Margarita J. Couples Malaysia, January 24, 2013
home away from home

great location
9.7
very memorable trip with friends .. and the room was just fantastic and very good service.
Mei C. Couples Australia, January 18, 2013
Great hotel, new and modern.

Spacious and new room
9.3
This was a great experience stayed in this new and spacious hotel. The little welcome card and chocolate made us feel so special and touched.
Tsun W. Couples Australia, January 15, 2013
Room was as one would expect of a 5 star hotel.

Prime location.
7.3
No compliant. Check in service was above expectation. Receptionist most helpful and pleasant.
Hotel Feature Tip: Chinese restaurant on the ground floor adjourning the hotel lobby used a rather heavy dose of MSG.
Santi S. Families with older children Indonesia, January 10, 2013
very nice hotel

easy to go arround
9.7
love the room so much, very big room. easy to find food, there is a food court, restaurant we can choose.a lot of casino around and easy to get around. it's a lot of shopping center around. my children also very happy, there is a place for kid to play. but the room is a bit expensive

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Customer Reviews - Grand Hyatt Macau Hotel, Macau

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