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Grand Hyatt Macau Hotel

City of Dreams Estrada do Istmo, Cotai, Macau

Recent customer reviews

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Excellent

8.7

based on
914 reviews

505 reviews in English

Value for Money
8.3
Location
8.5
Staff Performance
9.2
Hotel Condition/Cleanliness
9.4
Room Comfort/Standard
8.9
Food/Dining
8.0
All reviews (914)
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Wai L. Couples Hong Kong, May 17, 2013
Very Comforatble Hotel with excellent services

huge room, great services, close to casino
10
A very comfortable hotel with great services; it is close to the city centre & ferry terminal (shuttle bus provided). Grand Hyatt is one of the three hotel from City of Dreams, it is also a higher end hotel; though, the price is a bit pricy given that we can go to Las Vegas for the same price for a 4D3N trip (hotel + flight inclusive) from Canada. The theatre for the famous “The House of Dancing Water” show is right beside the hotel’s lobby; The Casino is quite new compare to other hotels, but lacking of variety of games since the casino’s focus are mainly on the Mainlanders. I would definitely stay @ Grand Hyatt again if the price isn’t this high.
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Chan P. Couples May 5, 2013
Our preference when staying in Macau

Room is spacious and comfortable. Excellent food in the restaurant, Mezza 9. Well connected with nearby shopping centres.
10
We have stayed at the hotel before and always feel satisfied with the stay there. It's a good choice for a couple or even a family with children. The food at Mezza 9 is excellent.
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Watcharapol P. Groups Thailand, April 29, 2013
valuable hotel

perfect communication via e-mail
9.7
This hotel is such a perfect and valuable to pay for, huge room with perfect decoration.
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Joyce M. Couples New Zealand, April 26, 2013
5 stars facilities 3 star services, a bit of pity

Morden design; Beautiful Spa experience; Inside entertainment complex;
7.7
Hotel staff lack of greeting..... from first walking till the check out. Hotel has 5 stars facilities but lack of service from true heart... a bit of unfortunate and unexpected from the name of Grand Hyatt.
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Anchittha K. Business travelers Thailand, April 26, 2013
Great

Service minded of staff
8.3
great with the service ,easily to connect the shopping mall and others
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Gu J. Solo travelers Australia, April 25, 2013
Comfortable bed & living area

Good size of bed room, living room, good brand coffee making machine
6
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Chi K. Couples Hong Kong, April 24, 2013
Perfect

Good Design, Good Transportation, Clean
8
World Class Resort with nice room, swimming pool is big enough and clean. Food quality is high and casinos is so fancy. Excellent transportation that you can travel by shuttle buses to Taipa town and ferry terminals for free.
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Hou I. Business travelers Macau, April 23, 2013
Good hotel with nice staff

nice room. free internet and convenient transportation
7.7
THE HOTEL IS NICE AND THE ROOM IS BIG COMPARE WITH OTHER HOTEL'S STANDARD ROOM. THE STAFFS ARE NICE BUT THE CHECK IN PROCESS IS A BIT LONG. GREAT FOOD VARIETIES ARE PROVIDED THROUGHOUT THE COMPLEX. SWIMMING POOL THERE IS NICE AND THE BREAKFAST IS GOOD. THE COMPLEX PROVIDE MULTI POINT TO DOWNTOWN AND OTHER MAIN HOTEL.
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Thomas C. Solo travelers United States of America, April 22, 2013
Nice Hardware, OK service

Large Room, Good Location
7
I have stayed at the Grand Hyatt several times, although they have nice hardware, well appointed rooms, the service here while attentive is notoriously slow, especially during check-in and check-out, the staff are eager but still inexperienced (even after a few years in operation) and slow. There are usually only 2 people at the check-in counter, which is way too few in the event that a few guests are checking-in, checking-out, or making inquiries. The lobby while nicely appointed is vacuous and empty, and feels more like a office building or mall and has none of the ambiance you may expect from a luxury hotel of the Grand Hyatt caliber and price.
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Hou I. Business travelers Macau, April 19, 2013
Nice hotel with good transportation netowrk

good services, good transportation network and nice amenities
7.3
the hotel is nice and the staff is nice too, but the check in time is a bit long. The room is big even for the standard room and different variety of food and luxury shops are provided within the properties.
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