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Grand Hyatt Macau Hotel

City of Dreams Estrada do Istmo, Cotai, Macau

Recent customer reviews

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Excellent

8.7

based on
913 reviews

504 reviews in English

Value for Money
8.3
Location
8.5
Staff Performance
9.2
Hotel Condition/Cleanliness
9.4
Room Comfort/Standard
8.9
Food/Dining
8.0
All reviews (913)
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Waiping W. Families with young children Hong Kong, December 25, 2012
Convenient

Very friendly staff, Spacious Room, Modern Hotel
8.7
Shopping Arcade is just at G/F of hotel. Lobby is spacious. Check-in and Check-out are efficient.
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Si-Chung C. Families with young children United States of America, December 24, 2012
Great place, highly recommended

big room, good service
9
The best part of this hotel is it is so close to the "water dancing" show, basically in the same building. The room is also big and well design. They also have a very nice outdoor swiming pool, its too bed we cannot use since noww is winter time.
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Wai H. Couples Malaysia, December 23, 2012
Friendly & Professional service with great rooms

Thoughtful arrangement of amenities in the room
9
Front office staff were very friendly and helpful upo check-in. Received a room upgrade which was great. Room was very well stock with pratical amenities. Club lounge was very nice with good wine. Location fantastic as it is just across Venetian shopping mall and within the complex is the House of Dancing water theatre.
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Jiratchaya F. Groups Thailand, December 23, 2012
very comfortable and clean with nice view

big room, clean, nice bathroom
9.3
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Ng S. Couples Singapore, December 19, 2012
Very good hotel with huge rooms and good service

Decor and excellent free shuttle bus to all key location
8
Satisfaction . The hotel rooms are huge and very nice decorated. services are good. easy access to all key locations with the free shuttle bus provided. easy access to shops and casino. it will be great if it can provide more choices of restaurant or food outlets in the vicinities. Will be back again
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Chong K. Couples Australia, December 17, 2012
Excellent room size, love the oversize bathroom

great bath tub
9.7
excellent club room with Randy being a great host from the club room
Sightseeing/Attractions Tip: Dancing water is just 2 mins walk from the hotel room
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Ming C. Families with older children Taiwan, December 16, 2012
Excellent Location & Service

In the City of Dreams, good for shooping and entertainment
9
1.Very good bed room with quiet and air control, and very clean 2.Close to shopping center -- The City of Dreams 3.Excellent performance of Dancing in the Water Show 4.Feel relex and leisure
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Ninh T. Couples United States of America, December 16, 2012
Great stay!

Customer service, modern and spacious rooms, location
10
My wife and I really enjoyed our stay at the Grand Hyatt. The location is at the heart of the Cotai strip. We got to the hotel early and our room wasn't ready and that was expected. The professional staff took my number and surprising notified us within an hour that the room was ready. The service was consistently great throughout our stay. The rooms are spacious and nicely appointed with modern amenities. The location was great to visit other hotels and casinos nearby as well. We'll definitely be returning to this hotel.
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Adrian G. Families with older children Singapore, December 14, 2012
Luxurious and comfortable hotel

convenience to walk around and near to shopping and eating places
8
The room is very big and comfortable and the hotel is very convenience to walk around and hear shopping and eating places
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Chow K. Solo travelers Hong Kong, December 14, 2012
Ok not bad

nice view
8
Great bed, staff is ok, but as first check in they say no non smoking room , after request n wait ,at last upgrated with non smoking room
Hotel Feature Tip: Free wifi
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