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Excellent 8.7
Based on 949 reviews

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Excellent



based on 949 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.0
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.2
  • Value for Money 8.3
  • Food/Dining 8.0
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Oswald G. from Philippines
Couples
Stayed 2 nights in December 2012
Nice Hotel and not overcrowded
Very Big and Modern Rooms
not overcrowded. hotels in macau are typically overcrowded with many people. rooms are definitely modern and beautiful. very big and beds are huge. very clean cons: 1. very small gym with few equipments 2. slow room service
Reviewed January 13, 2013

Ip Y. from China
Families with young children
Stayed 2 nights in December 2012
Good service
Tidy
Hotel room is large and tidy. Staff of the hotel is helpful with smile. I will come back again.
Reviewed January 11, 2013

Gavin C. from Canada
Business travelers
Stayed one night in April 2011
good value hotel in a peaceful location
good value, quite,
good business hotel for value, but if you are looking for a fun night in casino this won't be within your walkable distance.
Reviewed January 08, 2013

Kabir S. from India
Business travelers
Stayed one night in December 2012
Big rooms, modern and comfortable.
Non-Casino Hotel. Next to a Casino (in-complex). Quiet. Large Rooms.
Great for an overnight business trip to Macau. Part of the city of dreams complex, so restaurants and casino are easily accessible. On par with the Four Seasons and the Mandarin Oriental. Very large room.
Reviewed January 07, 2013

Karen L. from Hong Kong
Families with young children
Stayed one night in December 2012
Love this hotel!
Suites are standard
Traveling with extended family plus a baby so it was important for us to look for suites. Grand Hyatt was able to provide this at an affordable price. Not only this, their "basic" suites are extremely nice - I absolutely love their bathroom design! The only thing I didn't like was their check-in management - we weren't able to get our rooms even at check-in time. But the service was really good, they tried their best to get us comfortable (because we had a baby along) so that made up for it.
Reviewed January 07, 2013

HOU L. from Macau
Business travelers
Stayed one night in January 2013
Great room feeling
Free wifi
Hotel location is a bit far and not inside the town, but it's transportation is good as it is a part of casino hotel. You can take free shuttle bus tithe hotel at any immigration points. The room amenities is good with automatic coffee maker and facial bar for cleaning face!
Reviewed January 06, 2013

HOU L. from Macau
Business travelers
Stayed one night in January 2013
Modern hotel
Free wifi for the whole block
Hotel location is far from the town but it's transportation is great as it is a part of casino hotel, you can take the free shuttle bus to the hotel at any immigration points and some of the drop point at the down town. Also, the outside appearance is modern and it provide free wifi inside the whole property. Cleanliness of the room is appreciated!
Reviewed January 06, 2013

Tuck L. from Australia
Couples
Stayed one night in December 2012
Grand Hyatt lovely hotel and service with a smile
Grand Hyatt,Great location
Room very good with all amenties and good size room. Watch the Dancing water show within the hotel complex highly recommended..
Reviewed January 06, 2013

Kit C. from Hong Kong
Couples
Stayed one night in December 2012
Great Locaiton with big room
location and design of the room
the layout of the room is nice and big. pretty close to what it shows in the photos and the service is good as well. located at the city of dreams, it is very convenient and easy to reach other places in macau as there are many shuttle bus options. one touch is the tv in the room can be covered by a big slide door, which i quite like it.
Reviewed January 06, 2013

Jeremy Y. from Singapore
Couples
Stayed one night in December 2012
Luxurious Hotel with Good Service
Nice suite room and an excellent "water show"
Lovely hotel with nice suite features. Its located to hotels like Hard Rock hotel and there are many shuttle services to other hotels. The House of Dancing Water performance was also amazing. Best water performance we have ever seen.
Reviewed January 03, 2013