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Grand Hyatt Macau Hotel

City of Dreams Estrada do Istmo, Cotai, Macau

Recent customer reviews

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Excellent

8.7

based on 931 reviews

516 reviews in English

Value for Money
8.3
Location
8.5
Staff Performance
9.2
Hotel Condition/Cleanliness
9.4
Room Comfort/Standard
8.9
Food/Dining
8.0
All reviews (931)
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Chee Y. Couples Malaysia, October 6, 2011
Lovely room with great service

Spacious and comfortable room, excellent service
8.7
I had a wonderful stay at this lovely hotel that provides excellent service. Front desk staff are very helpful.
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Sergey M. Solo travelers Russia, October 6, 2011
Stilish hotel and a great retreat from a casino

Location, design, facilities, service
9.3
A hotel that fully meets the best Hyatt quality standards. Service is perfect, very convenient location, brand new facilities
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Darren H. Couples Singapore, September 29, 2011
Wonderful place to spend time

Bathroom
8.3
Arrived early and requested for an early check-in, however rooms were full. First staff that served could not speak very much english. She could not even give me room rate for an extension. Returned around 2.30pm and was given a room. Services like room service, concierge were great. Food at the hotel was good.
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Diana K. Groups Indonesia, September 29, 2011
lovely hotel

nice n comfortable hotel with friendly staff
10
good location (very near to airport), big room n very friendly staff..
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Tan H. Business travelers Singapore, September 27, 2011
Lovely Hotel

prompt room service
8.7
service excellence, security good and friendly,helpful front line and business centre.
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Grace W. Families with young children Australia, September 25, 2011
Great rooms with good access to Macau attractions

Great rooms at attractive rates
9.7
We stayed at the Grand Hyatt Macau for 5 nights with 3 children, 2,5, and 7 years old, in the grand suite room. The suite was large, both beds were double beds. My partner and myself fit well within the one bed with our baby daughter in the middle. Our 2 older boys slept well on the other bed. Then there is the lovely sofa in the lounge, nespresso machine, classy chinese tea...........all brand new, spacious, modern, clean......We can go on forever. Location wise it was good, within the city of dreams complex, opposite to the venetians, complimentary shuttles to literally anywhere in Macau, airport, ferry, other casino complexes, taipa city centre where there's alot of yummy food...... The buses were new and clean and feels very safe to sit in. The aircond was a comfortable temperature. We celebrated our 10th year wedding anniversary there, and when we arrived there was a nice chocolate cake waiting for us on the kitchen bench. Thanks! we really appreciated it!
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Mindy G. Groups Singapore, September 25, 2011
big nice room

big pretty toilet
8.7
this is the first time i am staying in hyatt hotel. i am so pleased with all the staff performance. they are good! thump up for their service. room is good too~~
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Robert M. Families with older children Philippines, September 23, 2011
Beautiful, modern and grand hotel.

Modern, spacious and luxurious rooms.
10
Excellent service staff were always courteous and helpful. Amenities were regularly replenished. Love all the luxurious touches that made our stay very comfortable. Our only problem was the hot water on tap & in the showers was just lukewarm. Otherwise, everything was above board.
Nightlife Tip: Don't miss The House of Dancing Water show within the City of Dreams, literally steps away from the Grand Hyatt's lobby. Dining on Peking Duck at the hotel's Beijing Kitchen restaurant is also highly recommended.
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Kin L. Couples Malaysia, September 21, 2011
Luxury hotel with great room facility

The shuttle buses are accessible from various famous tourist spots. Just next to HardRock Hotel where could get a drinks after a tired day trip.
9.3
It's was a very good experience of staying in this hotel. The staff services are good and they even equip with lobby lounge for guest. Suggestion: Extend the checkout time from 11am would be better.
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Jina P. Families with older children South Korea, September 21, 2011
Great hotel

Club lounge
9
such a great hotel to stay!! excellent facilities and services~~! especially the club lounge on the first floor was the best~ the only thing i did't like was that the entire hotel was smoking area!!
Hotel Feature Tip: Stay on the club floor!~~you will get the free breakfast and drinks at the club lounge!!
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