arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
All reviews (2924)

Business travelers (107)

Couples (1170)

Solo travelers (540)

Families with young children (374)

Families with older children (331)

Groups (403)

Very good
based on 2924 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

3.7 Hsueh H.
January 05, 2015
Staff need to rr-trained, service is bad.
Duty manager, location is good.
Poor equipment, bad service. But the duty manager is responsible.

6.7 Crystal B.
January 05, 2015
3 and a half to 4 star
The massage, close to shopping Centre, and clenliness
The staff were helpful, they didn't go above and beyond, I would recommend this hotel however. For the discounted price we paid though. Not for regular rate.

5 Emma T.
January 05, 2015
Mouldy Room
Tequilla Bar, Pool Bar and Pool Bar Staff
We had a fantastic stay at the Grand Istana Rama as the location is perfect for beach access and short walk to clubs etc. The only major issue we had was the mouldy room, which when we requested to be shifted they instead came and sprayed the room to help the smell (which was nasty). The bed and curtains were very mouldy and it wasn't pleasant to sleep in. But the pool bar was fantastic and the staff were the best! The breakfast is also a big win!

8.7 Noridayu J.
December 29, 2014
Cozy room
Convenient, comfortable and great location
Great hotel. Big room and very clean. Will recommend my friends to stay there on their next visit.

7.3 Retno P.
March 25, 2015
Old hotel with good location
Location, food, friendly staff
The room is old fashion, but with big bathroom. There are many mosquitos at the lobby. The staffs are friendly, and the food are good. The location is also excellent, in front of Kuta beach and near the mall.

8.3 rod B.
April 17, 2015
good value
rooms spacious, relaxed garden settings, pool
I had an enjoyable stay. The rooms were spacious with strong air conditioning. There was ample storage space and the hotel was quiet and relaxed. The only criticism was the time taken for the shower water to become hot in the morning ( over 5 min )

8.7 theresia S.
December 27, 2014
Good location, comfortable
friendly staff, good location, room is clean
Very good

9 Marini M.
December 22, 2014
Great place to stay in Kuta
Location, staffs and ambience
Great, the location was so near by the beach and the newest mall Beachwalk in Kuta area. The hotel is beautiful and the staff are really helpful.

7.7 WIN L.
January 01, 2015
good price for beach side hotel
Rooms are old but quite spacious. Pool is good, the beach is just across the road. there is a tour desk just beside the hotel, it is recommended to check your tour there. Massage is not recommanded, it is fur more expensive then outside but lousy , no class at all.

8.7 Nuraisyah T.
December 17, 2014
Great Service!
Service. Location.
My partner and I spend the night at Grand Istana Rama. We had a late arrival and was kindly greeted by the Reception. Take note of IDR 1 million refundable deposit which you can pay by Cash or Credit Card. Hotel is located just across Kuta Beach. The area is a quick drive from the airport, very touristy but despite its location, we had a pleasant sleep. Take advantage of the free banana boat ride and massage. We knew only in the morning of checkout. Amazing price for a standard night!