Excellent 8.4
Based on 240 reviews

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About Grand Kempinski Hotel Shanghai


Located in the Lujiazui Financial & Trade section of Shanghai’s prestigious Pudong District, this hotel features spectacular architecture and breathtaking views of Huangpu River and the Shanghai skyline. Grand Kempinski Hotel Shanghai shares close proximity to the Lujiazui metro station which provides easy access to the city’s attractions. Vehicles can access the tunnel linking Pudong to Xinjian Road in Puxi, and it takes 15 minutes to get to the Shanghai New International Expo Center. The hotel offers beautifully appointed guestrooms with modern amenities. The staff are friendly and attentive to your needs. Whatever the reason for your visit, Grand Kempinski Hotel Shanghai is a perfect choice for a convenient stay.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • valet parking
  • car park
  • airport transfer
  • car hire
  • shuttle service

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage
  • steamroom

Swimming & soaking

  • hot tub
  • indoor pool

Water sports

  • water sports (motorized)

For kids

  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • bar


  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • elevator
  • nightclub
  • salon
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • ATM/cash machine on site
  • currency exchange

Languages Spoken

  • Chinese (Mandarin)
  • Dutch
  • German
  • Spanish
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 900 CNY
Breakfast Charge (when not included in room rate): 205 CNY
Check-Out Until: 12:00 PM
Distance from City Center: 4 km
Distance to Airport: 45 km
Internet Usage Fee: 0 CNY
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 30
Number of Restaurants: 4
Number of Rooms : 686
Reception Open Until: 11:59 PM
Room Voltage: 220
Time to Airport (Minutes): 50
Year Hotel Built: 2010
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.8
  • Location 8.7
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.0
  • Food/Dining 7.7

ting C.
April 29, 2016
very nice staff
good location

Jerrey T.
March 01, 2016
Truly represents a five star hotel standard
Staff, amenities, view
From the beginning John the front desk staff who checked us in was very courteous and friendly. The view from our assigned room is fantastic. Branded bath amenities, big plush towels, excellent bedding and excellent sheets! The HK staff was very attentive also and preempted our needs during our stay If I had to complain it would be that the heater is weak, taking a good hour to warm up the room during which we were freezing, dark stain wood finish is extremely dated, wifi is atrociously slow takes 2 mins to load a cnbc page but slow wifi is typical of five star hotels.

Ianna G.
December 23, 2015
Disappointed stay
The 3 rooms that we stayed was very warm n the staff did not help much. They only asked us to adjust the meter to the lowest. Restaurant food average n over-priced. Worst of all, when loading lugguage into van, we were chased away by manager for obstructing traffic just because a rolls Royce car wanted to park the car. Will never recommend this hotel to anyone. Not professional at all.

Chun L.
December 06, 2015
Location, location, location
Location, comfortable room and facilities
This is my regular hotel with great service whenever I travel to Shanghai until my last stay. A new receptionist unfamiliar with system took very long time to check me out (made some mistakes), took my credit card and then forgot to return my credit card which she kept with her in the inner side of reception desk. I was without credit card for a few days during my travel. When I returned to Shanghai to collect my credit card all the French manager could offer was only a very casual sorry and passed my card to me. It's about his attitude which was not sincere and sympathetic that really put me off. He even said it was my mistake for not checking and asking back my credit card and not the hotel's mistake. This is not acceptable for a 5 star international hotel. So I booked another hotel for my final days of business in Shanghai. I really like this hotel but not sure I will stay here again. Hence I give rating of 1 to staff performance (mainly due to the unprofessional attitude of the French manager).

Hong Kong
November 24, 2015
great services and location
lounge at 30F is cool with live band music
The shower tap is a bit too weak.

October 23, 2015
Highly recommended hotel in Shanghai
Clean, Comfortable, Convenient

October 19, 2015
great experience to stay
as a 5 star hotel stuff need to be more polite,walking way to the east bund and shanghai tower.

October 18, 2015
good location. best service. staff friendly
best location in shanghai. clean and luxury hotel

Chiew Y.
October 18, 2015
Great bund view
Bund view is just great, breakfast is international style.
I like the room, the size is just nice, bed and pillows are comfortable.

Larry V.
October 12, 2015
We love this hotel.
Comfort, location to great shopping and the Pearl, front desk staff was great.
Can't wait for the next trip.


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