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Grand Kempinski Hotel Shanghai

1288 Lujiazui Ring Road, Lujiazui and Expo Pudong, Shanghai, China 200120

Recent customer reviews

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Excellent

8.4

based on
230 reviews

146 reviews in English

Value for Money
8.0
Location
8.7
Staff Performance
8.4
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.5
Food/Dining
7.7
All reviews (230)
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Ianna G. Families with older children Singapore, December 20, 2015
Disappointed stay

Location
7
The 3 rooms that we stayed was very warm n the staff did not help much. They only asked us to adjust the meter to the lowest. Restaurant food average n over-priced. Worst of all, when loading lugguage into van, we were chased away by manager for obstructing traffic just because a rolls Royce car wanted to park the car. Will never recommend this hotel to anyone. Not professional at all.
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Yee W. Business travelers Hong Kong, November 22, 2015
great services and location

lounge at 30F is cool with live band music
9.3
The shower tap is a bit too weak.
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Kitti S. Couples China, October 21, 2015
Highly recommended hotel in Shanghai

Clean, Comfortable, Convenient
9
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Chandra L. Couples Indonesia, October 17, 2015
good location. best service. staff friendly

best location in shanghai. clean and luxury hotel
9.7
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Chiew W. Couples Malaysia, October 13, 2015
Great bund view

Bund view is just great, breakfast is international style.
9.3
I like the room, the size is just nice, bed and pillows are comfortable.
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Larry V. Couples China, October 11, 2015
We love this hotel.

Comfort, location to great shopping and the Pearl, front desk staff was great.
10
Can't wait for the next trip.
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Guoyang C. Business travelers China, October 6, 2015
great experience to stay

location,view,transport
4
as a 5 star hotel stuff need to be more polite,walking way to the east bund and shanghai tower.
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Aasim M. Business travelers Pakistan, September 20, 2015
Best location and service

Location , service and element environment
10
Great...
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Chee K. Business travelers Malaysia, September 19, 2015
nice hotel, firendly staff and good location.

nice hotel, firendly staff and good location.
8
nice hotel, firendly staff and good location.
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Pearl S. Couples Malaysia, August 30, 2015
Disappointing stay at Grand Kempinski

Location at Luziahui was good, near IFC, 5 minutes walk from metro
4.7
Very disappointed, this hotel is overrated. We overpaid for our room without breakfast. Checkin was horrendous. 4 counters n 4 lines but we still had to wait 20 minutes because staff were very slow. We could not figure out the difference between visitor registration n hotel registration signs, they were the same in the end. Staff spoke good English. Lobby entrance felt like a bus station with touts hanging around although I think it was just Chinese people in shorts n grubby t shirts shouting around. Noisy kids running up n down the lobby. Room was standard n when my shorts fell on the carpet n I picked it up, it was covered in dust balls. A rather dusty room with dusty carpets. We then went to the swimming pool on the 30th floor, nice view. Screaming kids jumping around n eating n throwing apples into the pool. We left n went to the bar on the 30th floor. Nice martinis but miserable little cocktail nuts. We had a look at the buffet breakfast the next morning, a big selection of foods but the cafe was too crowded n cramped n noisy, so we went to Wagas cafe 2 minutes walk away for a peaceful tasty breakfast. We will not return to stay here
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