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Recent customer comments

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Very good

based on 1885 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.9
  • Location 8.8
  • Room Comfort/Standard 7.9
  • Staff Performance 7.8
  • Value for Money 7.7
  • Food/Dining 7.5

Brunei Darussalam
December 21, 2015
Very nice place to stay
located at very strategic place in town. only walking distance to very famous Waterfront. Very nice n polite and helpful hotel staff.
Good.. Only need more parking spaces due to your hotel always being use for functions. But Overall was great.

6 Roslelawati A.
December 23, 2015
Lousy service
the room is spacious with nice view
I booked 2 rooms at the hotel just to get together wt my families. I have 2 aunties traveling fr Kelantan wt us. Actually we have no complaint abt the room, it is spacious and we have the room across the river scenery. It is just tt the service is lousy. We booked 2 adjoining rooms and we checked in ard 3pm. However, 1 room is ready but the second room is not. The reservation counter girls promised us the room will be ready soon and that they will inform us. we called several times since 4pm to ask abt the room but still the room is not ready until 7.30pm. Imagine the 2 old ladies being in the same room wt 2 noisy children. It shouldn't be the case of having to check in later than the normal check in time. If the room is still occupied then please inform us accordingly!!

8.3 yong U.
December 21, 2015
sastified trip
clean,quiet,excellent breafast
socket not functioning, limitted socket supply.only one socket supply but mulfuctioned,others good sastified

7 Teh S.
February 17, 2016
Value For Money
Clean room, friendly staff, great location
Overall the stay was great except a little disappointment with the breakfast.

6 Nazatl A.
December 17, 2015
good hotel to stay
near to the town city

6.7 BONG F.
December 14, 2015
Staff is very friendly and room is comfortable.
Staff is very friendly and room is comfortable. Location is good
Room is clear and staff are very friendly. Only swimming pool area still until renovation.

10 Dr. Z.
December 14, 2015
Breakfast, spacious room and services
I enjoyed my stay in the hotel. You've provides excellent services. Superb. However, since my flight was at 10.00 pm and we had to check out at 12.30 pm, it was quite inconvenient for us to wait at the airport for hours. I've requested to checkout at 8pm but was told that the charge is for a day. Perhaps, hotel admin could consider checking out time a bit later than 6pm with reasonable rate so that it brings us good memory about the hotel when we reach home. Other than that, everything else was excellent. I would love to come back again in future.

9 Chai S.
December 14, 2015
Great location near old part of downtown.
Location is good. Room is clean and comfortable. Staffs are friendly and helpful.
Hotel is located in the old part of downtown and next to the Kuching Waterfront. There are many shops within walking distance which are selling local handicrafts and antiques. For food lovers, there are few coffee shops nearby selling good local dishes. The favorite is ' Sarawak laksa', an unique local curry soup with rice vermicelli. Our room is very clean and air conditioning is cooling. Free wifi is provided and I've a late check out extended to 2pm. Overall, we have a pleasant stay and will stay again in Grand Margarita next time.

9 Sarah V.
January 10, 2016
Good location, comfortable
Clean rooms, good service and quiet
Good location, clean and good service. staff are helpful and friendly.

9 mohd A.
December 28, 2015
good food, location and friendly
excellent stayed for 3 nights. my kid all enjoyed it very much. will come again. the new renovated room were good.