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Very good 7.9
Based on 1926 reviews

Agoda Verified Reviews

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Very good

based on 1926 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 7.8
  • Location 8.8
  • Room Comfort/Standard 7.9
  • Staff Performance 7.8
  • Value for Money 7.7
  • Food/Dining 7.5

7.3 Shamshul S.
January 16, 2016
location facilities and cost
very nice and good stay

7.3 Ahmad M.
January 14, 2016
Overnight stay
The location is at the centre of attraction
Overnight stay was ok

January 13, 2016
Comfortable hotel to stay
Clean, quite and convenient
One of the best 4 star hotel to stay

8 Chee S.
January 11, 2016
nice hotel
nice food, nice location and nice hotel staffs.
nice to stay with the nice location. Easy to access hot spots.

8 Chee S.
January 11, 2016
clean hotel.
good food, friendly hotel staff and clean room.
excellent breakfast served. Nice location and easy to access most of the hot spots.

9 Sarah V.
January 10, 2016
Good location, comfortable
Clean rooms, good service and quiet
Good location, clean and good service. staff are helpful and friendly.

9 anthony F.
January 07, 2016
A Wee Bit Short of a 4 Star
Location , Pool and the staff.
We were received in a friendly yet professional manner. The room had a excellent view of the river. The room had 2 double beds , we had asked for a king sized bed. The bed and pillow's were excellent. The wi-fi was fast. The desk chair was very cheap and uncomfortable. TV was brutal as a few of the 8 channels were fuzzy. The bed -side lamp still had the warning label hanging from the shade ? it also blocked 2 drawers on bed-side dresser. The washroom is where the new makeover went astray. The tub was not changed , why do a renovation and not upgrade the old tub ? The breakfast was a 4 star affair . Coffee could have been better though , but really what Hotel has good coffee. I would stay here again , no worries.

2.7 Kolby K.
January 05, 2016
Terrible management, dirty rooms and sub zero temp
We ended up cancelling our second night at this hotel, as we complained about the air conditioning through out the hotel after meeting another couples who's first words to us were " are you guys freezing too?". The staff at the front desk was wringing their hands to keep warm yet the management refused to do anything about how cold the entire hotel was, instead blaming it on the weather. It could not have been the weather as we had our window open to heat up the room. We also found a used q-tip sitting by the window. When talking to the manager her response was quote-"what do you want to do?" So we decided to check out after our first night. The Chinese restaurant on location also had a whole page dedicated to shark fin, a very disgusting, cruel antiquated practice which is even banned in most parts of China now. Would not stay again.

5.3 Cyntia D.
January 03, 2016
Uncomfortable bed
Good breakfast, good location and quite friendlybstaff
First time we came, they gave us their old room, totally different from the photo from Agoda and it's just filthy! Food crumbs on the floor, on the bed, long hair on the makeup table, air conditioner was leaking and the toilet just disgusting, not a good start because we are just too tired from a long hours drive! So my husband call the reception to make a big complaint to the manager, finally they change our room to the new room (just like in the photos), but I think it's because it's an old hotel, not much that you can expect, their hygiene level just still low. And the worst part is, the bed! Might be because they have quite a cheap rate, they just being tight with the bed, but thats the biggest point of a hotel, you need to have a comfort bed. We booked for 3 nights and we didn't experience any good sleep at all. Its hurting your back every morning you woke up. But Thanks God the breakfast was good, and the concierge quiet helpful. Still good value with the price of the room. But we will think to booked another hotel for our next trip to Kuching.

9 jacqueline Y.
January 02, 2016
good price with comfortable room
nice bed,nice environment and like this design with the green color in room
i like the comfortable bed~ the room was very nice,only the bathtub cannot use~ will book again