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Verified traveler reviews

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Very good



based on 2005 reviews
  • Cleanliness 7.7
  • Facilities 7.8
  • Location 8.8
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for money 7.7
  • Food/Dining 7.5

Ghaziah G. from Malaysia
Families with older children
Stayed 2 nights in August 2016
Convenient location
Nice location by the river. Room was comfortable and clean. Breakfast was good too.
Reviewed August 16, 2016

Sura R. from Malaysia
Solo travelers
Stayed 5 nights in August 2016
very unpleasant experience
Faulty facilities (almost everything) in the old room. So, I requested to change and managed to stay at the newly renovated room but the standard of cleanliness was unacceptable for a 4 stars hotel. The temperature in the room was still cold even after the air cond has switched off. The rooms were not soundproof so I had to listen to the noise from my neighbours. Still need more improvements ...
Reviewed August 15, 2016

Melissa K. from Malaysia
Couples
Stayed 2 nights in August 2016
Value for money in a great location
Hotel obliged with my request of a slightly early check-in and was further pleasantly surprised when we were upgraded to a deluxe room. Polite and helpful staff who obliged with requests for old newspapers so we could pad up fragile items in suitcase and extra bottles of water. Nibbles at the executive lounge overlooking a pleasant view of the river was a nice plus. A wonderful experience and would definitely recommend.
Reviewed August 14, 2016

Yeen K. from Singapore
Groups
Stayed 3 nights in August 2016
Comfort stay
Parking facilities need to improve Good to have Spa facilities.
Reviewed August 14, 2016

KAI S. from Taiwan
Solo travelers
Stayed 2 nights in August 2016
Good, l love it.
It's a good hotel for either business purposes or leisure. Will come again.
Reviewed August 14, 2016

KENNY W. from Malaysia
Families with young children
Stayed one night in August 2016
Excellent.
Perfect 5 stars rating. Very Recommended.
Reviewed August 12, 2016

Samantha B. from Malaysia
Groups
Stayed 2 nights in August 2016
Minor problems upon check in, Smelly towels
Upon check in, the receptionist didnt seem to be very attentive as she confirmed my check in and handed me my key card. A few hours later, i was lounging in the room with my friends when a cleaning staff randomly opened the door halfway before apologising and closing it. i found that quite odd, but brushed it off anyway. That night after dinner we went back to the hotel only to find our door unlocked! We got really worried and went to check if any of our belongings were missing. A few minutes in and we got a call from the receptionist asking for my name to reconfirm my check in. I dont know if this is normal or not as I've never experienced this before but i still found that weird. l also did notify her about the interruptions earlier and thankfully the rest of our stay went by smoothly. Also, the towel had dirty stains on them and gave out a very unpleasant smell.
Reviewed August 12, 2016

Isma A. from Malaysia
Business travelers
Stayed one night in August 2016
good hotel
new renovation hotel
Reviewed August 12, 2016

Johnny B. from Malaysia
Business travelers
Stayed one night in August 2016
Awsome... to be recommended to my families & friends.
Reviewed August 11, 2016

Ling N. from Malaysia
Business travelers
Stayed one night in August 2016
Good
Good
Reviewed August 10, 2016