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Very good 7.7
Based on 3396 reviews

Recent customer comments

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Very good



based on 3396 reviews
  • Cleanliness 7.8
  • Facilities 7.0
  • Location 7.0
  • Room Comfort/Standard 7.8
  • Service 8.0
  • Value for money 8.0
  • Food/Dining 7.5
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Robin L.
Australia
October 20, 2013
This hotel is next door to the BIMC Hospital
Convenient to the hospital, Mini Mart and Airport
I was very ill and hospitalized. My husband stayed here and I stayed 2 nights when released from hospital. The room was clean but I found all the mirrors and glass very uncomfortable. Also the bathroom basin had no shelf and no where to put anything. All in all not a comfortable room. The bed was comfortable though. There were a lot of younger people who all seemed to enjoy the hotel, music and pool. The music was loud but our room was quiet.

Michelle B.
Australia
October 19, 2013
Renovations meant no sleep
Decor, mocktails poolside, security guard assisting crossing highway
We arrived and loved the look of this hotel, we were told we had an upgrade from deluxe to premier deluxe but this ended up be a massive downgrade as they neglected to inform us of the renovations occurring on level 5 above us which commenced at midnight. After a few hours of hammering and thumping my partner and I went up to the next level and saw the work men and confirmed that it was renovations. We then went down to reception at 3am and asked about these renovations which at first they denied. They phoned the workmen and told them of the complaint and then they did stop work thank goodness. But this meant we lost several hours of our next day catching up on sleep. The other issue with the room is that although it is very beautiful to look at, it is not functional ie: there is nowhere near the sink to put soap of toothbrushes. The tv at the end of the bathtub is a novel idea but the bathtub (although beautiful) has very square edges and so isn't comfortable for a long soak. We would have given this hotel a much better rating if the management had organised their renovations to be done only in the afternoon.

susan T.
Malaysia
October 19, 2013
good
Staff friendly ,nicer hotel

XIE J.
China
October 18, 2013
a valueful hotel
good location,kindly staff,fast WIFI
very good location that near the airport and a big shopping mall.the only problem is there's no window can be opened in the room

Sumit C.
Australia
October 17, 2013
The hotel really met my expectations.
Food

abdullah A.
Malaysia
October 17, 2013
great hotel
close to mall, taxi available 24/7 in front of hotel, beautiful rooms
its was fantastic. my room was upgraded to deluxe for free. the room was superbly 5 stars. theres a mall across the street where you can get everything. a 24 hours mart next to hotel. taxi are available if you need toi go to Kuta or seminyak etc at reasonable price. the pool bar is great. ill give it 10/10

Marina L.
Malaysia
October 17, 2013
excellant.value for money.
breakfast.pool.room decor
im very happy and will come back and recommend to my friends to this hotel

Valdy W.
Indonesia
October 17, 2013
I don't like the colour and material
nothing
Nothing, very noisy, and not comfortable. The staff not professional.

Colleen H.
Singapore
October 17, 2013
Nice interior design hotel with large bathroom.
Cheap Hotel Rate with 4 Stars standard. Suitable for couples.

Zakiah N.
Singapore
October 17, 2013
Good stay at a good hotel
The colours, the pool, the rooms.. Basically all
Its a very good experience. The staffs are all good, friendly and willingto help in any cases that we need their help. Its only good if Grang mega resort & spa are nearer to the beach, the hotel would definitely in high demand. Thank you. Im looking forward to another trip to bali (a yearly trip for me and husband) perhaps another stay at grand mega resort. =)