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Very good 7.7
Based on 3364 reviews

Recent customer comments

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Very good



based on 3364 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.7
  • Location 7.0
  • Room Comfort/Standard 7.8
  • Service 8.0
  • Value for Money 8.0
  • Food/Dining 7.5

5.7 Darwan T.
Indonesia
July 19, 2014
nice hotel - but maintenance a bit low
swimming pool is nice, breakfast is good, location is quite good
My stay in Grand Mega Resort, is quite good. although the room is nice, it seriously needed of renovation. 1. the room window glasses in our room, Room 113 is already broken to pieces and it was hold together with tape. I think, it should be replace, as the glass for the window is not temperate. 2. the glass pilar behind the TV wall, is also hold together with black color sticky tape. I think for a 4 star hotel. it is unacceptable. 3. The hot water, this is seriously needed to be improved. we received hot water in our shower after running the water for 5 minutes.. and it only able to warm the water for a while. So I have to take cool shower everyday, after my wife and my son. The problem sound when you are using the bathtub, when you fill up the water for the tub, apparently it never become warm, only for my son (3 years) to have an experience of warm water. 4. The rain shower, not working at all. Even after I asked the reception before we went out, and when we came back. it still not working as well. But we are not complaining, we just advice the hotel to seriously look into their room to provide a good service. Lastly, I think the breakfast is great! But the hotel restaurant keepers staff can be a bit rude. on the first morning, we do wake up a bit late. We arrive 30 minutes before the closing breakfast time. My wife start to grab for breakfast for my son, as I try to catch up a bit on my work. at 09.55, the keepers keep all the utensil, But kept the food on the trays. I was wondering if I should use my hand at that time. But I decided to forgo the breakfast. I notice a lady was take a soup, and the one of staff was standing beside her waiting for the soup spoon, and once she is done. It was kept right away. Well they are not at fault, it is already the time. But there is a better way, that is the staff needed to inform the hotel guests that are in the restaurant about the time of closing, so that they who wake up late can have a decent breakfast.

7.7 linda M.
Australia
July 19, 2014
Love it ,,except for the bed it was very hard
Friendly staff ,,massage and quiet
Loved our stay will go back maybe if beds are better

8.3 Sawitree S.
Thailand
July 18, 2014
Nice stay
Spacious, All-inclusive hotel, Many choices of breakfast

9.3 Jocelyn N.
Singapore
July 18, 2014
Nice comfortable good
Friendly staffs, good breakfast and comfortable bed
Excellent. We booked spa and massage but missed it. They checked the nearest massage place for us and it's really kind of them.

9 Lorren S.
Australia
July 17, 2014
Comfortable, nice design, modern, great staff
The staff were great at the hotel very friendly, the design was nice and colourful, the room was comfortable bed was good
Really good. One night there were fire dancers by the pool. Very enjoyable and exciting and also unexpected :) staff are feat and design is nice

9 Rodney T.
Australia
July 16, 2014
I have stayed here many times now and it is always
Staf,f Modern styling and location
I love the way we are greeted when we arrive and we are always made to feel at home.

10 Coleen D.
Philippines
July 16, 2014
Pleasant Stay
Ambiance, theme, rooms
It was a very pleasant stay. The rooms were amazing and very comfortable. The bathrooms are spacious and gives you a relaxing feeling as well. The price is very much okay for the room and the experience.

9.3 Lillian C.
Australia
July 15, 2014
Relaxing and interesting
Friendly staff, good breakfast and close to shops
Very pleasant

6.7 Cherry P.
Philippines
July 15, 2014
Relaxing coozy feel
the color scheme, nice toom set up and easy staff request
I love how the room was set up and i like alot of mirrors. But there were some requests that wasn't provided for me, like adoptors and the spa was mit available most of the time

3 Katrina B.
Australia
July 14, 2014
Hotel is in desperate need of maintenance.
Staff are nice,
Horrible. Would never return there. Waste of money. other than that it's very smelly, dirty and gross food which is overpriced. I would not recommend this hotel to anyone.