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Very good 7.7
Based on 3365 reviews

Recent customer comments

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Very good

based on 3365 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.7
  • Location 7.0
  • Room Comfort/Standard 7.8
  • Staff Performance 8.0
  • Value for Money 8.0
  • Food/Dining 7.5

4.3 lois W.
March 13, 2014
Not good the room smell of mould
Nothing good about it
Would not go back there again food was bad.

5.3 Dwi N.
March 13, 2014
Bad service from the staff

5.3 Dwi N.
March 12, 2014
dissapointing staff service the porter didn't help us at all with our luggage, the elevator was broken all day long,

6 Dwi N.
March 12, 2014
poor staff service
location near airport, value for money, next to convinience store
dissapointing staff service! the porter didn't help us at all with our luggage, the elevator was broken all day long, and my room door was open by one of the housekepping staff in the middle of the night

6.7 ramlee I.
March 12, 2014
hospitality.location and food

March 12, 2014
value for money
nice room. affordable price.
Everthing hotel. New equipment. Swimming pool also not bad.

7 Mycel O.
March 12, 2014
The swimming pool is very nice. Caters a wide variety of breakfast (food). Our room was upgraded.
I specifically stated that our stay will be for "honeymoon" and was surprised that there was no welcome decors at all. We stayed at two different hotel prior to the Grand Mega, both received swan honeymoon decors, flowers and cake, they even wrote us a letter to congratulate us. It's a simple gesture i know, but it is much appreciated. The room is too dark because the lights are very dim and the wall glass has stain on it. Internet is very slow. Attendees at the pool were very snob, at least to asians. I saw they treat white people differently. Their pool is very beautiful and the design/interior at the lobby is great.

9 Achim D.
March 12, 2014
needed a good hotel close to the airport
the close location to the airport and Kuta and the fast WiFi
Very nice Hotel and absolutely the Thing we were searching for because we needed a Hotel Close to the airport as we were arriving from overseas at midnight. It´s a pity that the taxi desk at the airport overcharge you. They wanted 100000Rp whereas it´s much faster to get there than all the Kuta hotels ( 60000-80000Rp ). The way back to the airport was 35000Rp.

5.7 Kay-Lin L.
March 12, 2014
Nice and relaxing
Clean, comfortable and value for money
Overall a comfortable experience. Concierge services could be improved

10 JIH C.
March 11, 2014
great stay in grand mega resort & spa
good service provided, comfort staying and relaxing... provide good facilities
the stay was very enjoying and we will consider to return to this hotel in future.