Excellent 8.3
Based on 514 reviews

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About Grand Mercure Phuket Patong


For travelers who want to take in the sights and sounds of Phuket, Grand Mercure Phuket Patong is the perfect choice. The city center is merely 1 km away and the airport can be reached within 41 minutes. With its convenient location, the hotel offers easy access to the city's must-see destinations.

First-rate hotel services and facilities that define the Accor Hotels experience await you at the Grand Mercure Phuket Patong. To name a few of the hotel's facilities, there are free Wi-Fi in all rooms, 24-hour security, convenience store, daily housekeeping, fax machine.

314 rooms spread over 7 floors provide a warm and pleasant home away from home. Modern comforts such as television LCD/plasma screen, internet access – wireless, private pool, internet access – wireless (complimentary), non smoking rooms can be found in selected rooms. The hotel offers wonderful recreational facilities such as fitness center, outdoor pool, spa, massage, solarium to make your stay truly unforgettable. Grand Mercure Phuket Patong is your one-stop destination for quality hotel accommodations in Phuket.
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  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • Car park
  • Airport transfer
  • Shuttle service

Fitness & recreation

  • Fitness center
  • Spa
  • Massage(s)
  • Solarium
  • Steamroom

Swimming & soaking

  • Swimming pool [outdoor]

For kids

  • children's playground
  • Kids club
  • Swimming pool [kids]

Food & beverage

  • Convenience store
  • Room service [24-hour]
  • Room service
  • BBQ facilities
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar


  • Pets allowed

Cleaning services

  • Daily housekeeping
  • Laundry service
  • Dry cleaning

Guest services

  • Check-in/check-out [express]
  • Luggage storage
  • Babysitting service
  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Gift/souvenir shop
  • Facilities for disabled guests
  • Family room
  • Garden
  • Elevator
  • Shop(s)
  • Smoking area

Health and security

  • security [24-hour]
  • front desk [24-hour]
  • Safety deposit boxes
  • Lockers

Languages spoken

  • English
  • Chinese (Mandarin)
  • French
  • Japanese
  • Korean
  • Russian
  • Thai
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Child and extra bed policy
Children 0-12 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 1500 THB
Breakfast Charge (when not included in room rate): 470 THB
Check-In From: 02:00 PM
Check-Out Until: 12:00 AM
Distance from City Center: 1 km
Distance to Airport: 37.4 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 7
Number of Restaurants: 1
Number of Rooms : 314
Parking Fee (per day): 0 THB
Room Voltage: 220
Time to Airport (Minutes): 41
Year Hotel Built: 2014
Year Hotel Last Renovated: 2014
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Verified traveler reviews

Filter by traveler type

  • Cleanliness 8.6
  • Facilities 7.9
  • Location 8.7
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 8.0
  • Food/Dining 7.8
Sort by

Fauzi H.
August 20, 2016
Love this hotel
The kids love it. The staff were very attentive and polite. The quality of the food needs improvement. The rest of it was good.

Shana M.
United States
August 01, 2016
Great hotel - would recommend
My friend and I stayed 2 nights. Beautiful hotel and pool. Great location. Friendly and helpful staff. Clean rooms.

Shradha B.
July 29, 2016
Nice hotel
Nice place to stay... Good rooms... Only one thing third party booking aren't given the best rooms which shouldn't be the case

Chee T.
July 18, 2016
Friendly staff and comfy stay
Was a normal stay. Location is good, walking distance to street retails, malls and beach. But it can be abit too crowded at times. Generally ok.

Karina N.
Hong Kong
July 16, 2016
Have high tea each day
Provide high tea for us after swim

Robert H.
United States
July 11, 2016
Just OK for Price, and as a Mercure Hotel
I booked this hotel as a place to stay for just one day after staying in Koh Phi Phi and Koh Jum, I had to wait 1 day in Phuket to catch my flight home. I specifically chose this for its location in Patong, and because its a Grand Mercure hotel, so its a brand I know- most hotels in Phuket are not large chains. This hotel is really a 3 star hotel- all room doors open to the outside, as a result there are no air conditioned corridors, and people, often late at night and drunk, feel more comfortable to be loud and obnoxious while walking to their rooms because they are "outside" so to speak. The rooms were OK, I had a standard room with pool view and queen size bed. My safe did not work, which was a problem because I was transporting a large amount of cash and some valuable jewelry/watches that I wanted to lock. The bathroom lights are VERY dim, table that might be used for working on a laptop is very small, and if you want to have the TV running (I work and watch BBC or CNN) its not possible because the TV is at a flat angle on the wall and can't move. Entrance to the hotel is kind of awkward because if you are walking rather than taking a taxi or tuk-tuk, you sort of need to walk in the driveway that cars enter. The room was clean, bed was comfortable, though sheets/bedcover is not high in cotton content so doesn't breathe very well. The bathroom water is hot enough, with good pressure, but odd bathroom setup without a full door closing the shower results in a lot of water spraying onto the bathroom floor- and there is an odd area around the bathtub that collects water without draining it, so it makes a puddle. Overall the value for money was not great. A big plus is this hotel was either built after the Tsunami or was renovated- no moldy smell or problem at all. For the that was a MAJOR consideration because so many hotels in Phuket and the islands have bad reviews about this. Also a nice benefit of paying a higher price and being at a hotel like this is that

Abdulla K.
July 08, 2016
It's good choice
It's wonderful resort

budianto B.
July 08, 2016
room is very small
near jujgceylon

Liew I.
July 03, 2016
My short stay
Excellent staff and services but they sure can do an upgrade or renewal of the pillows and sofas in the room.

Kean L.
June 26, 2016
Holiday in Phuket
Near to the Patong Beach. Good location for local food and the shopping mall. The walking from lobby to room are bit far.


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