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Grand Mercure Roxy Hotel

50 East Coast Road Roxy Square Marine Parade Road, East Coast / Katong, Singapore 428769 (Show on map)

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Hotel Area: East Coast / Katong Number of Rooms: 570
Free Wi-Fi

Recent customer reviews

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Very Good

7.7

based on
1545 reviews

Value for Money
7.4
Location
7.8
Staff Performance
7.8
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.0
All reviews (1545)
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Alphonsus T. Business travelers Singapore, March 14, 2014
Good value hotel

Location, attentive staff and clean
8.3
What i like about the hotel was the ease of checking in. It's centrally located, so it's easy to get to downtown Singapore and be absorbed into the nightlife and shopping.
Agus P. Families with older children Indonesia, March 10, 2014
Satisfied but few things can be improved

Close to eateries/restaurants/cafes, shopping center, and airport shuttle service
7
I booked 3 superior King rooms (promo) for my immediate family and relatives to stay. I was caught by surprised when receptionist told me that 2 rooms were upgraded to suite rooms. Apparently, it was my in-laws that called up the hotel side and upgraded the rooms for us. As expected, the suite rooms are great and clean. The last superior King room was not upgraded and it is just a normal hotel room. I happened to spot some dirt on the bathtub and there was a odour/smell from shower curtain. Pros: - Near to Katong area where many good restaurants and cafes are located. - Near to 2 shopping malls (i12 Katong and Parkway Parade). - Hourly internal airport shuttle bus service from and to Changi Aiport, which can save you quite amount of money. - Shuttle bus service to city. Cons: - Hotel surrounding is somewhat inconvenience for disabled or elderly folks e.g. the overhead bridge to opposite shopping mall or amenities is not friendly for disabled person. - No complimentary mineral water bottles is provided. Although tap water is safe for drinking, I believe some guests (esp. from Asian countries) may not like to consume water from tap. - Few hotel staffs are not friendly and helpful. My grandma has problem with her legs and sitting on wheel chair. Staffs did not help her at all and we have to load our luggages in and out from bus by ourselves! Moreover, we requested for late checkout for one of hotel room and were told that we could checkout by 3pm. On the day of checkout, same receptionist told us that we had to checkout by 2pm. - Limited basement carpark space and direction to multi-storey carpark is very confusing!
Agus P. Families with older children Indonesia, March 10, 2014
Satisfied but few things can be improved

Airport shuttle bus service, location,
6.3
Room is clean and spacious. However, some dirt is spotted on the bathtub and there was a odor/smell from shower curtain. No complimentary mineral water is given and guests are indirectly advised to drink from tap water.
Jianwen N. Couples Singapore, March 2, 2014
Short but nice stay

Clean, big hotel and decent standards
7
Decent standard of cleanliness, and wonderful bathroom accessories and towels give. spacious room, but a little on the expensive side
Choo J. Couples Singapore, March 1, 2014
room is good, large enough

room is good. location is good. Nice swimming pool
7.3
everything is fine, but check-in and check-out are very slow.
Amanda Z. Families with older children Singapore, February 27, 2014
nice hotel

good location, friendly staff, clean room
8
i stayed in the Grand Mercure Roxy Hotel with my family. it is a nice hotel as in the location is good, staffs are friendly and also, the rooms are clean.
Shen T. Business travelers Malaysia, February 26, 2014
Free parking!

Nearby to shopping malls, free parking and good pubs around
6.3
Good location for night life and food - From Ding Tai Fung to German restaurants. Many pubs in the viccinity.
Shen T. Business travelers Malaysia, February 26, 2014
Close to airport

Close to airport, good food nearby and free parking
6
Easy drive from airport to Roxy but tricky access road. Free parking but limited space hence may needt o move car from shopping mall car park to hotel parking lot in the evening.
Mark C. Couples Philippines, February 25, 2014
Comfortable stay

Spacious rooms, high speed internet, close to airport
7
It was a nice hotel but the furnitures a bit old. Need some refurnishing specially the bathroom. Still a good value for money as the rooms are spacious and clean.
Ahmad R. Families with young children Malaysia, February 23, 2014
Just ok

Nothing much
6
We booked 7 rooms and we have to wait to get all the room even after 3:00pm

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Customer Reviews - Grand Mercure Roxy Hotel, Singapore

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