Excellent 8.2
Based on 1859 reviews

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About Grand Mercure Shanghai Central


The Grand Mercure Shanghai Central from Accor hotels is a designer hotel opened in 2010 that is ideally situated in a convenient city center location. Guests enjoy easy access to commercial, shopping, entertainment and sightseeing hubs. The hotel is only 2-minute walk from the railway station and main Metro lines 1, 3 & 4 that will take you anywhere in the city within minutes, even during peak hours.

The Grand Mercure Shanghai Central has 288 guestrooms and suites and an executive club floor. Each of its well-appointed rooms and suites is a haven of comfort, featuring full length glass windows, 37-42" LCD TV screens with full laptop connectivity, Wi-Fi, luxury bathroom accessories with a rainforest shower as well as luxury Pacific Coast bedding with 400 thread-count linen.

Dining facilities at this Shanghai hotel consist of a local Chinese restaurant as well as the Venu restaurant offering various Western dishes.

Recreational facilities consist of a modern gymnasium for guests looking to stay active, in addition to a peaceful and relaxing spa service.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • airport transfer
  • car hire
  • shuttle service

Fitness & recreation

  • fitness center
  • spa
  • massage(s)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • bar


  • pets allowed

Cleaning services

  • laundry service

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • concierge

On-site facilities

  • facilities for disabled guests
  • elevator
  • nightclub
  • salon
  • shop(s)
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes
  • lockers

Business & money services

  • ATM
  • currency exchange

Languages Spoken

  • English
  • Chinese (Mandarin)
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 588 CNY
Breakfast Charge (when not included in room rate): 98 CNY
Check-In From: 02:00 PM
Check-Out Until: 12:00 AM
Distance from City Center: 2. Km
Distance to Airport: 48. Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 28
Number of Restaurants: 2
Number of Rooms : 288
Parking Fee (per day): 50 CNY
Reception Open Until: 12:00 PM
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 2010
Year Hotel Last Renovated: 2010
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for Money 8.3
  • Food/Dining 7.1

John L.
United Kingdom
July 26, 2016
Ideal hotel for Shanghai
I have stayed at other hotels nearby but decided to give this one a try for a weekend. It was great, very high standard, good room, facilities in the hotel are excellent. Conveniently located close to the main railway station, in fact Exit 5 of metro is within a few metres of the hotel entrance. I will be using this hotel on future trips.

cheri G.
July 23, 2016
staff were so accomodating and friendly.
Hotel service is superb.

Bhavishya K.
July 22, 2016
Excellent location and facilities
Located right outside the Shanghai Railway Station, this Grand Mercure has everything you would expect from a hotel of this class. No issues at all.

Abhishekh S.
July 17, 2016
Minor Hiccups
I thought we made a mistake by choosing this hotel upon our arrival because there was no bell service to take our luggage into the hotel from our taxi, we took it in ourselves! And the bell boy servers when I walked in saw were very busy with their mobile phones. Anyways, we went in and were checked in by Liang Ying (Laurel) whom I informed about the problem and was quite apologetic and started getting things in order. But that I guess was just my bad luck because from thereon, all staff were extremely polite and friendly. Room service was quite swift and to my surprise the bell service was extremely efficient with Jerry being most helpful to us. I must also say that the bathrooms were excellent and the shower gel is really a detoxifying gel as stated on the bottle. Beds were very cozy for a good night sleep; though, I did have a hiccup with the heating and was advised that the air cons only gave out hot air, and therefore I would need to open the windows, but that just made the room on our 15th floor noisy because of the traffic and constant honking of cars (normal in china) on the nearby road. But I was able to take out a solution by leaving the windows open while we were out and closing them just before we slept. The hotel is next to an underground station which is good to know even though we didn't use it. Overall a good stay and would like to stay here if the above problems are taken in consideration and improved upon.

Soyeun K.
South Korea
July 10, 2016
Except service

Paul P.
United States
July 09, 2016
Good, not great
Highs: Location (right above Line 1 subway), Very helpful front desk, concierge, and restaurant staff, accommodation for the price, decor Lows: Room cleaning could use improvement, small gym, pricey room service Summary: Enjoyed my stay - very convenient location and easy to get around from the hotel. Breakfast was very tasty, especially for the price. OK selection of teas in the room, very nice decor in the lobby, hallways, and room. However, I suspect there was mold in the bathroom ceilings of my room and the bed turn service didn't always result in the cleanest of bedding and pillows. Literally got to my stomach after a few days (I narrowed down other causes - definitely believe it was the bathroom cleanliness). Also, ventilation in the room left something to be desired unless I opened the windows - not a great idea in the rainy season with mosquitoes and such. Climate control adjusted to my liking quickly though. I'd recommend the property, with an asterisk. Please deep clean the rooms and improve quality control with housekeeping.

Hadi S.
July 08, 2016
Good but not a 5 STAR Hotel
Good location, especially the easy access to Metro Station and plenty of option for food & shopping around & across the hotel. The WiFi connection is great from my room. But for a 5 STAR Hotel I expected more. The TV didn't have many option for international channel. My room need a bit of maintenance care, especially for the furniture. For me it is a good stay & a good hotel but definitely not a 5 STAR Hotel.

sukinanto S.
July 06, 2016
Very good place to stay
Nice place to stayyyyyyyyy

Allan V.
July 06, 2016
Great Stay
Frienfly staff. Clean comfortable room. good location. close to subway. would stay again

June 26, 2016
Great value for money
Great breakfast (including duck, lamp chops). Good spot for subway changes in 3 lines, next to Shanghai Railway station. Clean rooms, no swimming pool, which is important with such heat.