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Recent customer comments

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Excellent



based on 1880 reviews
  • Cleanliness 8.6
  • Facilities 7.9
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for money 8.3
  • Food/Dining 7.1
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AMPAWAN B.
Thailand
November 08, 2015
Nice hotel, good location, nice staffs
Nice hotel, good location, nice staffs

razali R.
Singapore
November 07, 2015
modern and great stay
location to the metro and to town
room was small which is ok for myself.

Frank B.
Canada
November 03, 2015
awesome place
location, friendly, great staff
Excellent

Pokchat P.
Thailand
November 02, 2015
Service mind was terrible
Breakfast, Room, Location
- my keycard doesn't work and I called to lobby for 3 times, no one service. They have 3 person at the lobby and they told me nobody talked with me. It seem like I talked with a ghost. - they have 6-7 person at front door but nobody to take care of us 5 people and we rest in your hotel. they just talking and talking. Service mind for this hotel rate is very terrible.

THYAGO H.
Brazil
November 01, 2015
Good hotel, near Railway Station
Location nearby railway station
All ok, good place if you need to use railway station to drift to other cities often. Theres the sunglasses shopping mall just across the street if you need a cheap and fast lens for the trip. Staff helpfull and kind, regards to the concierge.

WHYE C.
Singapore
October 31, 2015
3 night stay in Grand Mercure
cleanliness, staff helpfulness and security
everything was perfect, except; 1) the internet connection, signal is not strong, slow and at times just disappeared and need to log in again. 2) limited international channel. channel like CNA, golf channel,..etc. not available.

KH H.
Taiwan
October 31, 2015
Good place to stay in SHA
Location/location/location
Good location near MRT, nice room

Sittichai D.
Thailand
October 30, 2015
Low price Hotel
near sub way easy for travel , low price , clean room .
so so

Qing H.
Singapore
October 27, 2015
Great location and excellent service
Location, Staff Service, Ambiance
Stepping into the hotel lobby was like stepping in to a different world; from the crowded streets and busy traffic into a quiet lobby with a comfy lounge area. The staff took our luggage and offered to bring it up to the room for us, we did not even have to lift a finger! The room was pretty large and very clean, all in all a nice getaway from the hectic streets. The water pressure from the shower was good (unlike some of the other places I've been to) and the bed was nice and firm. Upon leaving, the front desk called for a cab for us and even helped us explain to the driver where we were going.

SOFJAN J.
Indonesia
October 25, 2015
Good
Fair all staff