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Recent customer comments

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Excellent



based on 1880 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.9
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for Money 8.3
  • Food/Dining 7.1

Lo K. from Hong Kong
Solo travelers
Stayed 3 nights in July 2015
Convenient
Great location, good services,
good for business trip
Reviewed September 09, 2015

jennifer W. from Australia
Couples
Stayed one night in September 2015
shanghai
room staff position
fantastic
Reviewed September 09, 2015

Sugito W. from Indonesia
Business travelers
Stayed 3 nights in August 2015
The room dirty, have a big problem with the House
None
Reviewed September 08, 2015

Surendra V. from Australia
Solo travelers
Stayed 4 nights in August 2015
stay at shanhai
location, cleanes and front desk
fantastic
Reviewed September 07, 2015

Eugene T. from Singapore
Business travelers
Stayed 3 nights in September 2015
Comfortable Stay. Close to Shanghai Train Station
Value for Money, Comfort, Cleanliness
Reviewed September 07, 2015

Pornsak T. from Thailand
Business travelers
Stayed one night in September 2015
Good location and nice staffs
Good location
Comfortable and nice.and nice staffs
Reviewed September 06, 2015

Peng E. from Malaysia
Business travelers
Stayed one night in August 2015
Value for money. Great customer focus. Great locat
Location, value for money and customer focus.
Great. The sound proofing is a little poor as we can hear shower noise and chatting when it's quiet at night.
Reviewed September 02, 2015

Nirali P. from United States
Couples
Stayed 3 nights in May 2015
Great location
Location
Great location, although hotel should update the directions from Train station to hotel, it was a bit confusing.
Reviewed August 31, 2015

Tie P. from Singapore
Business travelers
Stayed one night in August 2015
STAYING IN GRAND MERCURE SHANGHAI.
LOACTION, STAFF and F&B.
Reviewed August 27, 2015

Ellen L. from Fiji
Solo travelers
Stayed 4 nights in August 2015
Advise Guests with Children
The gymn, the room service, proximity to railway station
Everything was ok but the third night i was there some guests with a child or children checked in at 10 pm and were yelling and screaming at each other. I called reception and they sent someone to my room 15 minute4s later, who spoke no English whatsoever and as for as I can tell never told the newcomers to be quiet. They should advise hotel guests with small children that screaming and yelling is not permitted.
Reviewed August 25, 2015