Back to hotel info

Excellent 8.1
Based on 233 reviews

Recent customer comments

Filter by traveler type

based on 233 reviews
  • Cleanliness 8.4
  • Facilities 8.1
  • Location 8.2
  • Room Comfort/Standard 8.0
  • Service 8.3
  • Value for money 8.0
  • Food/Dining 7.7
Sort by

Ana C.
February 29, 2016
Very good.
Nice hotel, good location.

William W.
United Kingdom
January 06, 2016
Too disappointing for a 5-star grand Mercury brand
Location, price and friendly staff
Despite the good things about this hotel stated above, it's certainly not up to the standard of a 5-star grand mercure. The decor was old, toilet was smelly, breakfast was so so and one has to walk outside to use the pool or other facilities at Sofitel.

Chea T.
January 04, 2016
Location, food and friendly people
good selection of breakfast and comfortable bed

Suvi R.
January 04, 2016
Good value
Location, breakfast (included to the room price) and clean room

Ashley C.
United States
December 13, 2015
Good value and comfortable
Staff speaks English well, really comfy bed, quiet location

Rex L.
December 07, 2015
location price cable

Henry E.
United States
November 18, 2015
Exterior good. Room poor
Public spaces, location, smiley staff
The room was a mess. Must've been in the reject wing. Elevator didn't work, electricity didn't work on one side of the room. Everyone smiled but no one understood. Very shabby. Might have gotten a better room if I booked directly with Accor.

karen K.
South Africa
November 14, 2015
Pleasant stay
hotel taxi service breakfast, use of the hotel across the road's facilities
It was a pleasant stay.

Sadie M.
October 25, 2015
Good bed and breakfast but nothing special
Location, on site with othe Accor hotels, access to othe hotel facilities
Internet was terrible, room was noisy, everywhere was clean and beds were comfortable, breakfast buffet was good but staff spoke limited English

Fred I.
United States
October 23, 2015
Central location in Xi'an
We enjoyed each minute