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Grand Millennium Kuala Lumpur Hotel

160 Jalan Bukit Bintang, Golden Triangle, Bukit Bintang, Kuala Lumpur, Malaysia 55100 (Show on map)

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Area: Bukit Bintang Number of Rooms: 468
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
3230 reviews

Value for Money
7.8
Location
9.3
Staff Performance
8.1
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.3
Food/Dining
7.8
All reviews (3230)
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Tarek E. Couples Egypt, June 26, 2013
Convenient

Location, location, location
7.3
We arrived at 6:30pm and the first thing we realised was that we had scored on location. This hotel is positioned perfectly for shopping, dining and seconds away from the Hop On Bus stop that takes you sight-seeing all over KL. But, this is where the admiration stopped. Once in the hotel, we realised that perhaps they're not equipped to manage this hotel at near-full capacity. We had to stand in a queue in order to check in! No welcome drinks or cooling towels. We stood in line for 15 minutes when finally a man ushered us to their desk. After a brief introduction, he started typing away at his computer. We told him that this was our first time in Malaysia and it would be great if we could have a room with a nice view. Without lifting his head from the screen, he told us that it would not be possible, since it is a busy season. We asked if it could at least be on the upper floors of the hotel. Once again he said that it was also not possible and that the best he could do is the 11th floor in a 19 story hotel. Not a problem. But since our departure flight 5 nights from today was going to be at 2am, we requested a late check-out. That request was also met by a rejection depending on what bookings are like on our departure date. We were also told that, even if it were possible, late checkout would be at 1pm at the latest (not much of a late checkout considering that normal checkout is at noon). There didn't seem to be much room for discussion, and we were tired so we asked for the keys to our room. He told us that our room was not ready yet, that we had to wait 45 minutes at least and that this was the only room available. It was 7pm now and we were just told that the latest checkout could be extended was 1pm. This was not acceptable. A few stern words, some keyboard tapping and a phone call later, the manager was there to book us a room that was ready now and on the 13th floor. There aren't enough characters left for me to get into my disastrous experience at the spa!
Nora I. Couples Brunei Darussalam, June 26, 2013
Shopping Galore

Location, clean, friendly staff
8
Other than some glitches with the breakfast bookings, the hotel staff are quite helpful and friendly. Mainly chose the hotel for its location close to the Pavilion Mall. Shoppers will have a good time with the shops here. Pavilion Mall is a luxury designers mall, next to it is the Golden Screen Cinema. Deluxe Room, comfy and spacious. The bathroom is modern and clean.
Zulhaqil B. Couples Singapore, June 25, 2013
Shopping heaven

Arabs, Shopping, Shopping
7
Doreen L. Families with young children Singapore, June 24, 2013
pleasant

wifi, location and free extra bed for family with small kids
8
Kwek S. Families with young children Singapore, June 24, 2013
centrally located for serious shopping

llocation location location
9.3
Good overall experiences , but the front desk lack enough service staffs during peak seasons . should be better with faster check in and faster check out .
Noriyati H. Families with young children Singapore, June 24, 2013
Invigorating

Locality, city, comfort
5.7
Excellent
Saleh A. Couples Jordan, June 24, 2013
Amazing

Location , Enviroenment
10
Por C. Groups Malaysia, June 23, 2013
Nice, highly recommeded

Very near to all the shopping center...pavilion, lot 10 and klcc
9.7
Mohd Y. Families with older children Singapore, June 23, 2013
The stay was great.

It is very clase to shopping centres, good breakfast buffet and friendly staff.
8.3
We had a great time.
Lee S. Couples Malaysia, June 21, 2013
friendly staff,nice and clean room.

location, feel safe compare to other hotel,clean.
9.3
staying in this hotel is comfortable,feel safe but i want to complain is the price of the breakfast when we booking through agoda must cheaper but the price is still expensive compare to what i pay during i stay in other hotel.example boulevard mid valley they only sell $8 singapore dollars.

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Customer Reviews - Grand Millennium Kuala Lumpur Hotel, Kuala Lumpur

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