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Grand Mirage Resort & Thalasso Bali

Jl. Pratama 74 , Nusa Dua / Benoa, Bali, Indonesia (Show on map)

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Area: Nusa Dua / Benoa Number of Rooms: 301
Free Wi-Fi

Recent customer reviews

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Very Good

7.8

based on
2059 reviews

Value for Money
7.6
Location
8.0
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.5
All reviews (2059)
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Wendy L. Couples Malaysia, June 14, 2014
Enjoying the beach and sun

Friendly Staff, Near to the beach, Great Breakfast
7.3
This hotel is not new, a little bit old building.. other than this, everything is good. The breakfast have several choice and will have different choice everyday, as we stayed 2 nights there. The beach is just located behind the hotel. I can see the beach from my balcony as well. Staff are very friendly, but the internet connection is a little bit slow.. :)
Raja B. Families with young children Malaysia, June 13, 2014
Memorable stay

Clean, attentive and Friendly staff
9.7
Great stay
Minghui F. Business travelers China, June 13, 2014
good

beach,sun.sea
8.3
good
Kok W. Families with young children Singapore, June 12, 2014
Old, not well maintained hotel

Breakfast, swimming pool, beach
5.3
Hotel is really old, saw many rusty part in the room, wardrobe doors making cracking sound. Other than the condition of hotel, the stay was a pleasant one. I had an ocean view room, able to capture beautiful sunrise from the balcony. Breakfast was nice, many varieties.
Donna W. Couples New Zealand, June 11, 2014
Lovely relaxing stay and friendly staff.

Friendly helpful staff Setting on the beach and swimming pools Quiet Location and water sports
8
Excellent stay, very relaxing, helpful friendly staff, great water sports available
Sisilia T. Families with young children Indonesia, June 11, 2014
Just nice

Nice beach
6
Trent S. Couples Australia, June 10, 2014
Thoroughly enjoyable place to stay!

Location, staff, activities
9.7
Hamidah A. Couples Malaysia, June 9, 2014
Good hotel for short term holiday.

Day tours and seawalker services inside the hotel. Friendly staff. A lot of shops outside.
6.3
Overall the room is of a good size. We were upgraded to Romantic Ocean View room which im not too sure the difference with our booked Seaview Room. However since it was on the 2nd floor our view was not entirely great. It was blocked mostly with trees and we were only able to see bit of the sea. Balcony was sticky so ensure you wear their bedroom slippers when you go outside. Old wooden furnishing but since it was clean that probably that matters. As Muslims we had very little choice of food for breakfast (bread, salad, fruits,fish fingers and chips) but overall it was a good stay.
Janet K. Solo travelers United Kingdom, June 7, 2014
Perfect for relaxing

Beautiful beachfront location, friendly staff, delicious dining
10
fantastic - I will definitely return
Joan F. Families with older children Ireland, June 6, 2014
Disappointing this was not a 5 star xperience

Outside faciulities, beach area and pool
4.3
This hotel was disapointing. Entrance & lobby area impressive but unfortunately standards slip after that. Bedrooms need updated and refurbished, old and tired furniture and decor, cleanliness could be much imporved and on site restaurants just not up to standard in paticular the Italian restaurant, the evening we dined there all 7 meals were unedible and to add insult to injury a coakroach jumped out of the menu. No apology or comment was forthcoming from staff and we paid for an overpriced inedible meal Front of house staff not particularly friendly and ere not knowledgable or forthcoming with any information on Bali. Dont expect to get any response from staff if you complain! Not good enough for a supposedly 5 star establishment. I will definitely not be making a return visit to this hotel.

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Customer Reviews - Grand Mirage Resort & Thalasso Bali, Bali

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