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Grand Mirage Resort & Thalasso Bali

Jl. Pratama 74 , Nusa Dua, Bali, Indonesia (Show on map)

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Area: Nusa Dua Number of Rooms: 301
Free Wi-Fi

Recent customer reviews

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Very Good

7.8

from 2183 reviews

Value for Money
7.6
Location
8.0
Staff Performance
8.0
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.5
All reviews (2183)
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Rachel M. Couples United Kingdom, August 29, 2015
Incredible service

Pool area, restaurant, wonderful staff
9.3
I was very impressed with this hotel. The staff went above and beyond to accommodate you and make your stay a good one. Breakfast is vast and has hundreds of choices. Right on the beach and spacious rooms, this is a great place for a truly relaxing holiday. Deserves a higher rating.
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Shalini S. Couples Singapore, August 29, 2015
Great location, pleasant staff

Location, value for money and staff performance
7.3
As mentioned , all above were good points, however room cleanliness was a issue and housekeeping always started with our room first (knocking at 0800hrs..too early!) and cleaning standards were below acceptable, cups were not washed thoroughly, room telephone smelled horrible, bathroom floor was extremely sticky and all room edges or corners were filled with dust and small pieces of rubbish. Please look at room cleanliness...thanks
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Ireneusz J. Solo travelers Poland, August 26, 2015
Good hotel but no so much intresting things to do.

Nice beach, nice swiming pool and enviorment around, hotel looks very nice.
8.7
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Fong Y. Couples Malaysia, August 24, 2015
good n relax

location n sea n clear
9.7
Good good
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Sarah P. Groups Australia, August 24, 2015
Great breakfast and beach.

Variety of
9
The room and whole hotel was very clean and always kept its standards high. Hotel is very very family oriented as majority of people swimming in the pool were children and most of the resort activities were attracted to the younger age groups. However if you a couple or a group of friends traveling, there was always various areas around the pool, beach and grass areas which were always so nice and private. Food was great, however being a resort was way more expensive then the street food.
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Wouter H. Couples Netherlands, August 22, 2015
very nice hotel, beautyful pool

pool, beach, water sport
9
Very good value for money. Loved the place. Don't go to guest relations though. Asked them to book a taxi for me to ubud and they told me 750000 rupiah was the best rate they could get. Fixed it myself on the beach for 500000 myself. They probably earn a lot on the commission. If I ran a hotel this would not be my style. I think
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Stuart M. Families with older children United Kingdom, August 17, 2015
5 day experience

Beach location, pool facilities and outside bar / food
7
Most of the facilities were good. But the rooms were ageing and need refurbishing. The main restaurant buffet dinner was awful. Staff were friendly and helpful.
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Priyavadan B. Couples United Kingdom, August 16, 2015
Needs overhaul

The staff were good
2.7
Very old hotel that needs revamp. Rooms are not cleaned properly and to be honest A hotel that needs a complete revamp and return as its quite unhygienic!
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Supinya R. Families with young children Thailand, August 15, 2015
Great view but an old hotel

The food, the view and the activities.
6.3
The view is great but the hotel's building is old fashion. The swimming pool is way to deep for the young children. The food is good except for the coffee has a strange taste. I love the different water sports at the beach. I enjoy the game room at the ground floor.
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Mohammed S. Families with young children United Kingdom, August 13, 2015
over rated hotel

Room size and beach
5.3
Welcome at hotel was okay. The rooms are slightly out of date. The AC was leaking for the whole stay and the balcony door on the inside did not close as it was getting stuck. Concierge staff not helpful at all and rude at times, told us that they could not help most of the times. Staff told us food is halal but no certification shown and pork was placed between the food items. Complained to hotel duty managers but nothing done. Staff at poolside friendly towards children. Food expensive !!! Would not recommend hotel for five star rating more a three star.
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Customer Reviews - Grand Mirage Resort & Thalasso Bali, Bali

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