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About Grand Palace Hotel


Grand Palace Hotel offers access to a vast array of services, including room service, Wi-Fi in public areas, bicycle rentals, laundry service/dry cleaning, and a car park. In addition, all guestrooms feature a variety of comforts such as a 24-hour front desk, restaurant, cable/satellite TV, desk, and seating area. Also included is a private bathroom with a hot shower. The hotel offers fantastic services such as car rentals, airport transfers, laundry services, and city tours. Guests can enjoy private parking during their stay. When you are looking for comfortable and convenient accommodations in Batam Island, be sure to make Grand Palace Hotel your home away from home.
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  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • Car park
  • Airport transfer
  • Bicycle rental

Fitness & recreation

  • Massage(s)

Food & beverage

  • Room service [24-hour]
  • Room service
  • Restaurant(s)


  • Pets allowed

Cleaning services

  • Laundry service

On-site facilities

  • Garden
  • Smoking area
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-8 year(s) Stay for free if using existing bedding.
  • Guests over 8 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Recent customer comments

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Above average

  • Hotel Condition/Cleanliness 4.7
  • Facilities 2.0
  • Location 6.7
  • Room Comfort/Standard 5.4
  • Service 5.1
  • Value for Money 6.0
  • Food/Dining 4.3
Sort by

Hiroshi I.
May 05, 2016
Bad cost performance
There is dirty bed, no air-con remote control, no sheets...no hot shower, no paper in toilet... Breakfast is toast and coffee only.

abhishek A.
April 15, 2016
Not good hotel
Lot of masquitoes in room. Dont change towel if you dont ask. Breakfast not in room. Only at 7am. You cant wake up. Room is very very small. They dont underetand english.

weijian Z.
March 28, 2016
I have to positively log in my account to write this review warning you guys to avoid this kind of hotels.You will find a lot of roaches climbing everywhere inside the room,so I didn't switch off the light at night.And the second is breakfast is not available in the morning like they noted on agoda's website.the third is the WIFI only can be connectable on the lobby area.You can easily find a much better place near Nagoya hill if you are willing to pay 1 or 2 dollars each day.

tong G.
March 15, 2016
agoda survey

February 11, 2016
My gosh! this is so disgusting hotel ever! We booked here for 3 nights but when we came to hotel, we are so disappointed soo much!! we booked executive room, thought that we can have a beautiful stay! but then the room is soo dirty! the mattress, pillows, the floor everything! the staff cant even speak the very simple english! no wifi! we just wasting our money! we didn't stay for even one night! Not recommended hotel!

Mohd O.
February 10, 2016
room is bad
very poor.. and too expensive!

Mohd O.
February 10, 2016
room is bad
very poor.. and too expensive!

carl I.
May 12, 2015

Sunawr A.
March 18, 2015
Exceptable for the money paid
Faraway for streets, quiet and relaxing
Exceptable for the money paid. We don't expect 5 Star treatment from staff considering the money paid-cheap stay!

Sunawr A.
March 18, 2015
For the money paid, we don't expect 5 star treat
Relaxing, faraway for city roads, quiet
For the money paid, we don't expect 5 star treatment from staff.


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