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2015
Very good 7.8
Based on 3163 reviews

Recent customer comments

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Very good



based on 3163 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.8
  • Location 8.6
  • Room Comfort/Standard 7.8
  • Staff Performance 7.9
  • Value for Money 7.4
  • Food/Dining 7.2

7.2 Sharon L.
Australia
March 21, 2016
Forgot our breakfast
They forgot to do our room service breakfast which was ordered the night before. Finally got it 1 hr 45mins later after asking where it was. They didnt charge for it which was $50 value to make up for their stuff up. Probably wouldnt stay there again.

8 Arica W.
Malaysia
March 21, 2016
Deluxe room
The superior room is quite dated and old, including the corridors. When we first entered the room, the room smells as the air-con wasn't turned on. Didn't feel like a 5-star hotel but more of a 4-star hotel room. So we asked to change to Deluxe room instead and didn't mind paying for the difference. They were kind enough to give us a complimentary upgrade which is really nice. If you want a 5-star hotel room, I suggest that you book Deluxe room and above.

6.7 Samadi W.
Sri Lanka
March 16, 2016
Grand park city hall hotel stay
Location

3.3 Christina W.
Indonesia
March 15, 2016
Bathroom smells, room was dark, AC not functional
Location
Not pleasant except the location

9 THANH T.
Australia
March 14, 2016
Great hotel.
location 2 min from MRT City Hall station, best breakfast buffet included in Agoda room rate, best value.
Great stay.

9 John B.
United Kingdom
March 13, 2016
New Year break
Staff were efficient, helpful and cheerful. Location, Nice pool area.
Just what we needed after a long flight.

9.2 Roman R.
Slovenia
March 13, 2016
Great location, breakfast
Stayed in this hotel for the third time; still they are keeping excellent pace. Some construction works are going on in the lobby and outside on the facade, not disturbing at all. In April larger facade upgrade and interiors (rooms included, if I understood Recepcionist correctly) is planned, so the hotel will improve looks and standards. Highly recommended if you like to walk around Singapore: Marina Bay, Raffles Hotel, CBD, Marina Square easily reachable.

6.8 Christine O.
Malaysia
March 13, 2016
Retreat
Towel rack on bathroom was loose. It fell when I hang a used towel to air. The washbasin has cracks. The room safety latch was loose.

5 PO L.
Malaysia
March 13, 2016
bad sound proofing can hear when people walk pass
location, friendly staff, free wifi
Couldn't sleep well due to the bad room sound proofing, can hear people pass by and talk. Bad stink that came from toilet. Room service are slow when you request for towel, have to call more then 5 times to response.

7.3 Than L.
Singapore
March 12, 2016
Nice hotel at a good location
City centre, clean, good food
A bit expensive by a nice hotel to stay for tourists