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2015
Very good 7.8
Based on 3188 reviews

Recent customer comments

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Very good



based on 3188 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.8
  • Location 8.6
  • Room Comfort/Standard 7.8
  • Service 7.9
  • Value for Money 7.4
  • Food/Dining 7.2

Mark T.
Netherlands
July 27, 2015
Very good location, over priced breakfast
Location, friendly staff,
Ideal location to explore central Singapore on foot. Very friendly staff. Breakfast over 30 SG dollar a bit overpriced and not included in my room rate. Plenty of breakfast places nearby.

Chui C.
Malaysia
July 27, 2015
Walking Distance to City Hall MRT
Close to MRT station and to Raffles City Mall and helpful and experience front dest staff at checking in.
Helpful staff at front desk at check in and also helpful house-keeping staff. The quality of food at the Chinese Restaurant is superb but the restaurant looks a bit run down. Some of the facilities in the rooms need upkeep We requested for non smoking rooms at booking but they were not able to accommodate. The rooms we were in were not properly treated with lingering cigarette smell. This hotel could have been a lot better with upkeep.

Min K.
Malaysia
July 25, 2015
Great location and great hotel staff
Location, helpful staff and clean room
I booked a twin bed room. However during check in, the reception told me that they only left one king size bed. I got frustrated and however he manage to help me to add an extra bed in the room so that me and my colleague do not have to share one bed. This made our room very occupied but we are happy with that. A credit to Alan the reception who serve us during our check in

FRANK M.
Australia
July 24, 2015
Great
Best breakfast
Great

Andrew S.
Australia
July 21, 2015
welike it
everything

Amanda F.
Australia
July 18, 2015
Disappointing
Location and concierge staff
We stayed at another 4 star hotel earlier in our holiday and it was 100 times better than this hotel which claims to be 5 star. From the start of our stay, the small things all added up. From the delay in being able to check into our room. Then the spa doesn't work, there are signs for a shopping arcade that used to exist. The hotel room has shower curtains(strange for a 5 star hotel). The hotel and rooms are in desperate need of a renovation. We were given a room that had the dullest outlook, overlooking a building and car park. There was limited natural light and the room was depressing. We requested a new room and explained our disappointment. They did provide us with a room with a much better view overlooking the pool. Room is still very dated. There were tea leaves in the hotel room, however no strainer, so good luck with that. The power is a bit temperamental when you try to charge anything. The windows need cleaning. Lastly you will get a wake up knock at 10.30 a few times asking to check the min-bar. The concierge staff were good in the foyer, booking us into a restaurant, helping with guidance around the city. They did provide us with a welcome drink too when our room was not ready which was kind.

annaik B.
Switzerland
July 17, 2015
week end getaway
location, food, staff friendliness
We had a good stay The only serious issue is that there is absolutely NO AIR in the hotel NOT one window can be opened even by the staff so they Spray the rooms which are smelly and stuffy because of the carpets, old furniture PLUS PEOPLE SMOKING INSIDE!!! Me and my child both had breathing problems (asthma type) although we don t suffer of anything!!

Zahed O.
United Kingdom
July 16, 2015
Nice hotel
supportive staff, location, clean
Great staff, helped my wife during an incident outside of the hotel- thank you

LEONG C.
Singapore
July 14, 2015
Pretty good hotel
Location, clean and spacious
Great location very near the MRT. The Aircon was not cold, the mechanic came quickly to check. Aircon was blocked and reception upgraded us to a Club room on the club floor! Level 10. Experience was pretty good.

MATTHEW H.
Australia
July 13, 2015
Fantastic Hotel
LOCATIO LOCATION PRICE
Truly enjoyable, great location and very helpful friendly staff. Easy access to trains and easy walking distances. Highly recommend this Hotel.