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2015
Very good 7.8
Based on 3163 reviews

Recent customer comments

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Very good



based on 3163 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.8
  • Location 8.6
  • Room Comfort/Standard 7.8
  • Service 7.9
  • Value for Money 7.4
  • Food/Dining 7.2

Brian C.
United Kingdom
May 14, 2016
Excellent hotel
I have stayed at this hotel on multiple occasions and always find it a pleasure. The staff always go the extra mile to help. Note the hotel is currently undergoing a major renovation/upgrade (2016-2017) and while most things are unaffected the swimming pool is currently shut which was my only disappointment, so if it's best to check which facilities are open before booking.

eng G.
Malaysia
May 11, 2016
Grand Park City
the hotel is now under renovation. The noise is very loud and noisy.

MOHAMMED R.
Singapore
May 07, 2016
Clean room and Polite staff
Room is clean. bathtub is huge and staff is very polite.. All the best grand park city hall

JASON L.
Singapore
May 07, 2016
Disappointed staycation .
1st. check in were slow after filling details the staff tell me give her 10mins to check is the room ready. After 10mins I went over to check she told me there were no one pick up as they having meeting and said manager has went up to check it up. So when I saw the manager coming down we waited another 5min they still got no action so I went over again . this time manager tell me give him 10mins have to check and make sure everything ok. So at that point we are abit piss off after waiting more then 10mins yet request another 10mins dunno how many 10mins needed. So I insisted to get the key since room is already clean why should we keep waiting. When I step into the room abit disappointed is like different fm the photo I seen fm Agonda. Photo look very nice and new room that what attracted me to book. 2nd. The room air con is down at sometime. After we came back fm din the room was very stuffy and I called the reception she told oh air con is down not only affecting 6th flr most other level olso affected the contractor & technician is here looking at the problem. We could not have a good sleep because so stuffy. 3rd . if the room Can be sound proof that will be great . Overall not a pleasant staycation for us . Regards Jo

Christine O.
Malaysia
May 06, 2016
Solo
A little dusty, some insect flying in the room, air-conditioner at the lowest is as if almost 27°C

HYO K.
South Korea
May 05, 2016
they transfered me to grand park orchard so i stay
its good to stay and value for money as well

Angel H.
Malaysia
May 03, 2016
Decent hotel with strategic location.
With the price I paid, this is a good hotel to stay.

Nguyen Q.
Vietnam
May 03, 2016
Too much noisy hotel
We couldn't sleep as well due to hotel upgrading! Just wondering how or why they still open the hotel during this time????

CINDY E.
Philippines
May 01, 2016
Unavailable Room Service Operator
I called up Room Service several times but nobody was picking up. The internet was very slow and intermittent. Often times, no internet at all. Side table lamp bulb was busted. Seafoods at their club wasn't very fresh. Very limited food choices during breakfast. TV channels are very few and not good as to programs. A lot to improve in facilities and customer service.

Rina S.
Indonesia
April 29, 2016
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