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Very good 7.8
Based on 3164 reviews

Recent customer comments

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Very good

based on 3164 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.8
  • Location 8.6
  • Room Comfort/Standard 7.8
  • Staff Performance 7.9
  • Value for Money 7.4
  • Food/Dining 7.2

Ooi C.
January 26, 2015
Service. Location. Staff.
Service. Location. Staff.
Nice hotel

Chee L.
January 26, 2015
Attractive location
Check-in was quick and smooth. The room was quite cosy and the bedding was comfortable. The hotel is within walking distance to plenty of amenities (shopping, dining, entertainment) and you simply can't go wrong with this place if convenience is one of your major considerations.

William G.
January 26, 2015
Hotel near MRT
central, shopping , convenient

Wing L.
January 25, 2015
Affordable price in the heart of Singapore
Location, Nice room and friendly staffs

Danissa S.
January 20, 2015
Good Club Room Experience
Location, Staff, Club Floor

January 19, 2015
good location
Location, staff, price
Nice stay, I would come back here.

Magdalene H.
January 19, 2015
The room conditions, the excellent staff and the location

Fonny C.
January 16, 2015
Grand Park City Hall Overrated
Staffs re friendly and they gave us late check out. Can't think of the third one!
It was ok as we were only there for one night on transit, but we were disappointed as the hotel was run down. Not well maintained, rooms are small and smelly! For the price we paid it was definitely not worth it especially in Singapore where there are a lot of other 5-star hotels! Location is ok, but not great.

Michelle C.
January 15, 2015
Very nice location.
Convenient location, friendly staff, clean room

Orit T.
January 14, 2015
Helpful staff, but some infrastructure problems
The stuff tried to be helpful, they were very nice in trying to solve problems, but sometimes through no fault of their own - they were not successful
I was not feeling well when I arrived, and my main problem was that the room was too cold- given my health condition. The windows could not be opened and the room stayed cold even when the air conditioning was turned off. Eventually they changed my room to one facing a different direction - which was warmer. They also were happy to provide me with an extra blanket and extra tea (and even some home remedies suggestions). Another problem is that the room was poorly lit (they use very low voltage light-bulbs). Again, when I complained the stuff was willing to change the light bulbs. The room was clean, but some of the furnishings were old. A leaking faucet, noisy pipes, this sort of thing. The location is very convenient - close to City Hall MRT - and withing walking distance of china town, museums, and attractions. Must emphasize again that the stuff was doing their best to accommodate and help.