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Very good 7.8
Based on 3153 reviews

Agoda Verified Reviews

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Very good

based on 3153 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.8
  • Location 8.6
  • Room Comfort/Standard 7.8
  • Service 7.9
  • Value for Money 7.4
  • Food/Dining 7.2

7 Tan R.
February 06, 2014
Good & Bad
Free upgrade, nice food at the cocktail, location
I was served by the reception and was very pleased with his service, he is very polite and professional and he even congrats me on my anniversary and he gave me a free upgrade to suite which was huge and very grand and it comes with an outdoor jacuzzi which was not maintained, very dirty and disgusting. Overall we liked the room and appreciated the free upgrade. I was also given free cocktail at the club room which have really nice food but the service of the staff there sucks becos they selectively serve their guest. , their service is totally diff toward me and foreigner which is so unprofessional. Why would she want to wish a foreigner 'happy chinese new year' when i was not even being greeted? Staff Samanriah even walk up to us if we were told that we will be given any free cocktail. My husband was upset, if we are not given, how would we even know that theres free cocktail on the 10th floor and how do we even excess to 10th floor? She tried to put it in a nice way but we still feel offended. Shouldnt she check with her colleagues at reception 1st? And she said she will get back to me about the free breakfast that Kanna arranged or me but she did not. So in the end we didnt go for the breakfast to save us from embarassment in case its not complimentary.

9 Fiona M.
February 06, 2014
Good place to stay
Great location, good hotel services, nice place

8 Pasal J.
February 05, 2014
Stay next to the travel attraction
Enjoy and relax after the cruise trip with Quiet and Privacy room and friendly staff.

7.7 Sanni F.
February 05, 2014
Good & Pleasant
Comfort, Location and Price
Everything was well, nice and comfortable bed after whole day shopping, nothing to complain about

7 Elaine L.
February 05, 2014
Attentive staff, good location, comfortable bed
Good! The receptionist noted that we were celebrating our wedding anniversary and my husband's birthday, and gave us free room upgrade.

9.3 Malcolm C.
February 05, 2014
Safe, comfortable and very accessible
Accessibility, convenience with friendly staffs

February 03, 2014
nothing so great about this hotel
for the price breakfast was excluded disappointed !!

9.3 Loretta C.
United States
February 03, 2014
Short but sweet
locaation, location, location
The hotel staff was superb from the minute we walked into the door to the time we got to our room. Always friendly , smiling.

8 Steven D.
January 30, 2014
Decent, inner City Hotel with all standard feature
Location, Service, Cleaniness
Good Overall. Grand Park City hall gave standard features and service, generally performing above average. It was in a good location, and had a decent pool, gym and in-room features.

7 Terry B.
January 30, 2014
Location, staff, bed