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2015
Very good 7.8
Based on 3219 reviews

Recent customer comments

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Very good



based on 3219 reviews
  • Cleanliness 7.8
  • Facilities 6.8
  • Location 8.6
  • Room Comfort/Standard 7.8
  • Service 7.9
  • Value for money 7.4
  • Food/Dining 7.2
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Tan R. from Singapore
Couples
Stayed one night in February 2014
Good & Bad
Free upgrade, nice food at the cocktail, location
I was served by the reception and was very pleased with his service, he is very polite and professional and he even congrats me on my anniversary and he gave me a free upgrade to suite which was huge and very grand and it comes with an outdoor jacuzzi which was not maintained, very dirty and disgusting. Overall we liked the room and appreciated the free upgrade. I was also given free cocktail at the club room which have really nice food but the service of the staff there sucks becos they selectively serve their guest. , their service is totally diff toward me and foreigner which is so unprofessional. Why would she want to wish a foreigner 'happy chinese new year' when i was not even being greeted? Staff Samanriah even walk up to us if we were told that we will be given any free cocktail. My husband was upset, if we are not given, how would we even know that theres free cocktail on the 10th floor and how do we even excess to 10th floor? She tried to put it in a nice way but we still feel offended. Shouldnt she check with her colleagues at reception 1st? And she said she will get back to me about the free breakfast that Kanna arranged or me but she did not. So in the end we didnt go for the breakfast to save us from embarassment in case its not complimentary.
Reviewed February 06, 2014

Fiona M. from Australia
Solo travelers
Stayed one night in February 2014
Good place to stay
Great location, good hotel services, nice place
Reviewed February 06, 2014

Pasal J. from Thailand
Families with older children
Stayed one night in January 2014
Stay next to the travel attraction
STAFF, LOCATION AND Quiet room
Enjoy and relax after the cruise trip with Quiet and Privacy room and friendly staff.
Reviewed February 05, 2014

Sanni F. from Indonesia
Couples
Stayed 2 nights in January 2014
Good & Pleasant
Comfort, Location and Price
Everything was well, nice and comfortable bed after whole day shopping, nothing to complain about
Reviewed February 05, 2014

Elaine L. from Singapore
Couples
Stayed 2 nights in January 2014
Comfortable
Attentive staff, good location, comfortable bed
Good! The receptionist noted that we were celebrating our wedding anniversary and my husband's birthday, and gave us free room upgrade.
Reviewed February 05, 2014

Malcolm C. from Malaysia
Business travelers
Stayed 5 nights in June 2013
Safe, comfortable and very accessible
Accessibility, convenience with friendly staffs
Reviewed February 05, 2014

JOSEPH P. from Singapore
Families with young children
Stayed 2 nights in December 2013
nothing so great about this hotel
zero
for the price breakfast was excluded disappointed !!
Reviewed February 03, 2014

Loretta C. from United States
Solo travelers
Stayed 2 nights in January 2014
Short but sweet
locaation, location, location
The hotel staff was superb from the minute we walked into the door to the time we got to our room. Always friendly , smiling.
Reviewed February 03, 2014

Steven D. from Australia
Couples
Stayed 2 nights in January 2014
Decent, inner City Hotel with all standard feature
Location, Service, Cleaniness
Good Overall. Grand Park City hall gave standard features and service, generally performing above average. It was in a good location, and had a decent pool, gym and in-room features.
Reviewed January 30, 2014

Terry B. from Australia
Couples
Stayed 3 nights in January 2014
Great
Location, staff, bed
Reviewed January 30, 2014