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Very good 7.8
Based on 3188 reviews

Recent customer comments

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Very good

based on 3188 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 6.8
  • Location 8.6
  • Room Comfort/Standard 7.8
  • Service 7.9
  • Value for Money 7.4
  • Food/Dining 7.2

July 11, 2016
Best Hotel to stay
It will be the best after the renovation completed.

Nicole V.
July 10, 2016
Mixed feelings
This was a mystery hotel booking but we didn't find out there were noisy renovations taking place and no swimming pool until after we booked. Staff kindly moved us after 1 night as bedding configuration was incorrect but showers in both rooms had a lot of mould.

July 10, 2016
Hotel is doing the renovation, can't use the swimming pool
No happy for not inform the renovation

Thomas O.
July 09, 2016
Satisfactory Staycation
The hotel was under renovation, so not as pleasant. Rooms are old

Fungki P.
July 08, 2016
Free international calls to 15 countries
Room is a little bit dark with mostly black color interior. Location quite OK, near city hall mrt statiton. Quick check-in and check-out. With this kind of proce it is better to choose another 5 stars hotel near orchard road. The things i am happy about were: they provide late check-out at 2pm and they provide mobile phone that we can bring outside with free internet, google maps, browser and free local and international calls to 15 countries. The phone helps a lot to find shops and other point of interest.

Aye L.
July 04, 2016
Hotel is clean and very comfy

Marco C.
July 03, 2016

July 03, 2016
Small room but good location
Toilet door does not close

Raguraman M.
July 02, 2016
My Client's "noisy" stay in Grand Park City Hall Hotel
Sadly, I was NOT alerted that the hotel was undergoing major renovation when I was booking room for my Client. My Client and his son were hardly able to rest in their room because of the noise (related to ongoing renovation works). In future, during booking session, User must be "alerted" that renovation work is ongoing in the hotel concerned so that the User can consider booking other hotels nearby.

merry L.
July 02, 2016
Very nice
I do really like the facilities especially free calling handphone, but it is really unfortunate that the fitness center is not at in a good shape